Sync system issues

[sdsteele2]

Figured I get the ball rolling on issues with the Sync infotainment system. And brace for the “never buy the first of anything .

Picked up my GT premium on Thursday. I have noticed two issues with the new Sync system. First, if I configure the user profiles the car will not remember all of my settings/preferences between restarts and it always defaults the gauge cluster to Track gauges, but not track mode.

Second, the entire system has just rebooted three or four times while driving the car. It seems to be mostly on or shortly after startup. The screen goes blank. No backup camera. No response to the center stack buttons. Nothing.

Has anyone else notice any strange behavior? I’m going to try a system reset tonight. If it continues I’ll probably get to be the first s650 in for warranty repair

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[Apeman]

Figured I get the ball rolling on issues with the Sync infotainment system. And brace for the “never buy the first of anything .

Picked up my GT premium on Thursday. I have noticed two issues with the new Sync system. First, if I configure the user profiles the car will not remember all of my settings/preferences between restarts and it always defaults the gauge cluster to Track gauges, but not track mode.

Second, the entire system has just rebooted three or four times while driving the car. It seems to be mostly on or shortly after startup. The screen goes blank. No backup camera. No response to the center stack buttons. Nothing.

Has anyone else notice any strange behavior? I’m going to try a system reset tonight. If it continues I’ll probably get to be the first s650 in for warranty repair

Haven't noticed anything yet since I don't have the car, but I sure hope the OTA updates that Sync should be getting will fix those issues.

 

[t_ice14]

Figured I get the ball rolling on issues with the Sync infotainment system. And brace for the “never buy the first of anything .

Picked up my GT premium on Thursday. I have noticed two issues with the new Sync system. First, if I configure the user profiles the car will not remember all of my settings/preferences between restarts and it always defaults the gauge cluster to Track gauges, but not track mode.

Second, the entire system has just rebooted three or four times while driving the car. It seems to be mostly on or shortly after startup. The screen goes blank. No backup camera. No response to the center stack buttons. Nothing.

Has anyone else notice any strange behavior? I’m going to try a system reset tonight. If it continues I’ll probably get to be the first s650 in for warranty repair

I don't have my car yet but my F250 does that. Sometimes my backup camera will even come on while friv8ng down the highway!

 

[DannyJ7]

No issues with mine yet... Knock on wood.

 

[sdsteele2]

I don't have my car yet but my F250 does that. Sometimes my backup camera will even come on while friv8ng down the highway!

I’m not sure if that’s reassuring or terrifying

 

[antzman]

I’ve been driving mine for a week and thankfully have not had any Sync issues yet. I had two reboots while driving my daughter’s 2017 Escape this week though. My prior car was a 2020 Explorer, and I had tons of Sync issues, as well as backup camera issues. Hopefully they can get you figured out quickly

 

[sdsteele2]

I did a reset of the system last night and I have not seen any issues today. Hopefully it was just a temporary glitch

 

[BrianJ77]

Anything has GOT to be better than the gen 1 system in my daily driver. As @Apeman said at least the OTA updates will fix this without having to go to the dealer.

 

[Carter1776]

I picked up my GT on Friday and the only issues i have had so far with the infotainment system has been one, i got a message while my music was playing and it cut out audio for everything, had to turn the car off and back on to get it to go to normal and two, i have had the right screen not turn on when i started the car but the gage cluster screen did, again a restart of the car and it was back.

I fully expected glitches with such anew system and it all being digital now, I'm very happy that there will be OTA updates provided by Ford every so often to smooth out software bugs.

 

[Zig]

I picked up my GT on Friday and the only issues i have had so far with the infotainment system has been one, i got a message while my music was playing and it cut out audio for everything, had to turn the car off and back on to get it to go to normal and two, i have had the right screen not turn on when i started the car but the gage cluster screen did, again a restart of the car and it was back.

I fully expected glitches with such anew system and it all being digital now, I'm very happy that there will be OTA updates provided by Ford every so often to smooth out software bugs.

Reset and reboot is not an acceptable resolution when it comes to an automobile. :steps down, disassembles soap box:

 

[t_ice14]

I’m not sure if that’s reassuring or terrifying

For real! And its a 2019 so that means in 5 years they still couldn't figure it out.

 

[pranav820]

I haven’t had that issue but but I’ve noticed with a call or music playing it get a bit robotic for a second. Only happened once so hopefully it doesn’t become an issue

 

[Adeel3466]

I haven’t had that issue but but I’ve noticed with a call or music playing it get a bit robotic for a second. Only happened once so hopefully it doesn’t become an issue

I have also noticed that and that my profile is also not saving the settings properly but no systems reboots as of now

 

[NegativeMultiplier]

Figured I get the ball rolling on issues with the Sync infotainment system. And brace for the “never buy the first of anything .

Picked up my GT premium on Thursday. I have noticed two issues with the new Sync system. First, if I configure the user profiles the car will not remember all of my settings/preferences between restarts and it always defaults the gauge cluster to Track gauges, but not track mode.

Second, the entire system has just rebooted three or four times while driving the car. It seems to be mostly on or shortly after startup. The screen goes blank. No backup camera. No response to the center stack buttons. Nothing.

Has anyone else notice any strange behavior? I’m going to try a system reset tonight. If it continues I’ll probably get to be the first s650 in for warranty repair

Talk to Ford ASAP. This should not be happening on a brand new car IMO.

If I didn't know any better I'd dare to say that they sold you a prototype. Should this kind of thing even be happening??

 

[goodlettjr]

Figured I get the ball rolling on issues with the Sync infotainment system. And brace for the “never buy the first of anything .

Picked up my GT premium on Thursday. I have noticed two issues with the new Sync system. First, if I configure the user profiles the car will not remember all of my settings/preferences between restarts and it always defaults the gauge cluster to Track gauges, but not track mode.

Second, the entire system has just rebooted three or four times while driving the car. It seems to be mostly on or shortly after startup. The screen goes blank. No backup camera. No response to the center stack buttons. Nothing.

Has anyone else notice any strange behavior? I’m going to try a system reset tonight. If it continues I’ll probably get to be the first s650 in for warranty repair

No idea on how to do a "master reset" of if that's even what it is called, but there should be a reset function in the menu for sync / dash cluster. That may be a first step. 2nd step may be to do that then unhook the battery for 15 min or so. Something to try between that and spending time taking it to a dealer first.

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