Anyone else have OTA updates lagging behind?

[Sofa King]

Are your cars in the garage or are you out driving? My car was in the garage and had no updates, was out driving it this past weekend and got 3 updates in 2 days.

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[BrianJ77]

I was having problems getting the updates so I unhooked my charger, closed the hood, and locked the car in the garage last night. Got an update almost immediately. I'm on version 6.2 now and hoping for 6.3 tonight.

 

[rugedraw]

Anyone know if you can get an OTA update from or at the dealers?

Dealers are not capable of pushing an OTA update. Those come from the "mothership" or Ford's servers. Ford does not pay dealers to perform module updates (unless there is a problem an update will fix or a recall/TSB that requires a module to be updated/reprogrammed), so you will most likely not get any help from them.

If there is not an active OTA trigger on the server for your car, any time you check for updates on the touchscreen it will either say you're up to date (even if you're not) or it show you the info of the last update you got.

There is nothing that can be done for force an OTA to be sent to a vehicle.

 

[roadpilot]

Dealers are not capable of pushing an OTA update. Those come from the "mothership" or Ford's servers. Ford does not pay dealers to perform module updates (unless there is a problem an update will fix or a recall/TSB that requires a module to be updated/reprogrammed), so you will most likely not get any help from them.

If there is not an active OTA trigger on the server for your car, any time you check for updates on the touchscreen it will either say you're up to date (even if you're not) or it show you the info of the last update you got.

There is nothing that can be done for force an OTA to be sent to a vehicle.

I wonder if you/I/others will have to repeat this here as many times as we've had (and continue) to repeat it over on the F150 forums ...

Fellas -- these updates are NOT like your mobile phone. You don't just press "update me" and you get the latest firmware. The OTAs come only when Ford releases them, and they decided which specific vehicles get them and when. It's not uncommon for the exact same two trucks to see days, weeks, or even longer between receiving the same OTA/Power-Up update.

 

[rugedraw]

I wonder if you/I/others will have to repeat this here as many times as we've had (and continue) to repeat it over on the F150 forums ...

Fellas -- these updates are NOT like your mobile phone. You don't just press "update me" and you get the latest firmware. The OTAs come only when Ford releases them, and they decided which specific vehicles get them and when. It's not uncommon for the exact same two trucks to see days, weeks, or even longer between receiving the same OTA/Power-Up update.

lol Yes, this will have to be said 100 times over; especially with this vehicle which is exposing people to Sync 4 for the first time. I don't mind it.

 

[YamenGT650]

Dealers are not capable of pushing an OTA update. Those come from the "mothership" or Ford's servers. Ford does not pay dealers to perform module updates (unless there is a problem an update will fix or a recall/TSB that requires a module to be updated/reprogrammed), so you will most likely not get any help from them.

If there is not an active OTA trigger on the server for your car, any time you check for updates on the touchscreen it will either say you're up to date (even if you're not) or it show you the info of the last update you got.

There is nothing that can be done for force an OTA to be sent to a vehicle.

Damn, thats bad news on the long term… am in the middle east region, and we don’t have Fordpass here… when i tried refreshing the update check (while connected to my mobile wifi hotspot), it doesn’t find any updates..

 

[rugedraw]

Damn, thats bad news on the long term… am in the middle east region, and we don’t have Fordpass here… when i tried refreshing the update check (while connected to my mobile wifi hotspot), it doesn’t find any updates..

Even with FDRS, many updates are not available on the servers where you live. I've helped a few people out there get updates, but it requires unconventional methods. I am not sure what the plan is on Ford's end to get you guys updated. This is not an S650 specific issue in the UAE; it affects all Sync 4 vehicles.

 

[YamenGT650]

Even with FDRS, many updates are not available on the servers where you live. I've helped a few people out there get updates, but it requires unconventional methods. I am not sure what the plan is on Ford's end to get you guys updated. This is not an S650 specific issue in the UAE; it affects all Sync 4 vehicles.

Thanks, i’ll check with the service technicians next time am at the agency… they must have a plan.

 

[rugedraw]

Thanks, i’ll check with the service technicians next time am at the agency… they must have a plan.

lol A plan? They don't even know there's a problem. I'll try to remember to check your VIN in FDRS when I get home from work later. I know I checked in PTS and it was not showing any APIM, GWM or TCU updates pending for your car, but I don't fully trust PTS for these types of things. If the server is not showing the update, there is nothing the dealer can do to install it.

 

[roadpilot]

Thanks, i’ll check with the service technicians next time am at the agency… they must have a plan.

They won't have a clue, @YamenGT650.

 

[YamenGT650]

As long as it’s non safety related update, i don’t mind missing out on the gauges

 

[rugedraw]

As long as it’s non safety related update, i don’t mind missing out on the gauges

You're showing the ABS module update which fixes the random no crank/no start issues these cars are having. That one, they will be able to do.

 

[Stangerous]

So never got the new gauge cluster update! Seems like the OTA update for my DH are behind. Anyone else have this problem? Wonder if it will eventually catch up?

I haven't received the update either. In my case it may be because I have not driven it in a few weeks so it goes into a "sleep mode" to conserve battery

 

[YamenGT650]

You're showing the ABS module update which fixes the random no crank/no start issues these cars are having. That one, they will be able to do.

Thank you! I’ll remind them to update that!

 

[rugedraw]

I haven't received the update either. In my case it may be because I have not driven it in a few weeks so it goes into a "sleep mode" to conserve battery

That has no effect on getting an update sent to you. I did a write up of how the OTA process works on the F150 sister forum to this one. It's a long read, but this will give you more insight on how this works.

https://www.f150gen14.com/forum/thr...p-by-step-breakdown-of-the-ota-process.20875/

When the server queues up an update for a vehicle, you have two weeks to start the car (not remote start; an actual start) as this is vital for the OTA trigger to be activated and move along to the file verification and download process. The fact that you don't start it in weeks CAN prevent the OTA trigger from kicking off and cause it to expire, but it will not prevent the update from actually being sent. It is a good idea to start the car at least once a week and let it run for a few minutes to prevent an update from missing its download/install window.

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