budman00000
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Has anyone heard a peep from the Ford Motor Company member that joined the forum? They have been very quiet, or I have missed their comments.
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They also said they'd answer questions and such, but I haven't seen them answer anyone who asked (but I probably haven't seen all the asks either). They set the expectation and then...? Still looking forward to the car, though. Eye on the prize.They welcome people in the introduce yourself thread. That's about it.
I have asked a ques or two. They have gone unanswered. They were tagged too.They also said they'd answer questions and such, but I haven't seen them answer anyone who asked (but I probably haven't seen all the asks either). They set the expectation and then...? Still looking forward to the car, though. Eye on the prize.
GM does a much better job communicating with their customers on the status of their orders..IDK what Ford Marketing is budgeted towards and promoting, but it is not the Mustang. Other businesses and services are generally quite responsive when a question is posted towards them.
Can't really blame them honestly, because a good chunk of the posts here are people complaining about how long it's taking to get their vehicles and how dysfunctional Ford is.Has anyone heard a peep from the Ford Motor Company member that joined the forum? They have been very quiet, or I have missed their comments.
Kind of silly. This is precisely their job, and they aren't even responding to legitimate questions. They can ignore the trolls, but by ignoring everyone they are only reinforcing the dysfunctionality you reference.Can't really blame them honestly, because a good chunk of the posts here are people complaining about how long it's taking to get their vehicles and how dysfunctional Ford is.
I doubt that very much. If they aren't here for the easy questions when they said they would be, there's little chance they'll be here for the hard stuff.They are on here as a presence (once you own the vehicle) and will ask you to DM them the dealer or case number when you are talking about a service / warranty issue. It is about customer satisfaction of ownership. Not for tracking orders.
This is easier to believe.Trust and believe though, they'll be plenty active when people start posting pics/videos of how happy they are with their brand new Ponies.
Indeed.Kind of silly. This is precisely their job, and they aren't even responding to legitimate questions. They can ignore the trolls, but by ignoring everyone they are only reinforcing the dysfunctionality you reference.
Respectfully, you're the ones who's making assumptions, as I don't even disagree with anything you're saying.@marcekb and @dfwford no manufacturer is going to get in deep with customers on a platform they don't own. Not to mention in a public forum. It is unwise to do so. It is not their job and they are not instructed to do so. They are to identify people with cars that have warranty related issues and MD them on the side asking for the pertinent information. Thinking that they don't answer questions of your choosing on the site doesn't qualify as them "not doing their job." Periodically they will like posts or make positive comments on positive posts, and that my friends is just good marketing. They are a marketing arm and not the people that can actually fix your vehicle. There is a good chance they don't even work for Ford directly and are contract workers with a third party company. I think you have made assumptions of what their job is, which isn't correct.
Really? See below.I think you have made assumptions of what their job is, which isn't correct.
This message came from them. No assumptions. "...any needs..."Hello! Greetings to all Ford Mustang enthusiasts!
Ford Motor Company here. We're thrilled to be joining the conversation. We will be monitoring our inbox and assisting you with any needs regarding your Ford Mustang. Don't hesitate to reach out to us via private message. We look forward to joining you on this forum!
-Ford Motor Company Social Media Team