Will FMC reply to this

[Stangerous]

A simple answer for your questions. In order to get the buyers order for my lending institution they strong armed me into doing a pre-buy. They weren’t happy I wasn’t financing through them or letting them get the financing. You see, they lose money if you don’t finance with or through them. They contract with several lending institutions at a better rate than they give you. The money from the extra percentage rate goes into a reserve for them or the entirety of the loan. So if you don’t finance their preferred way or you pay the loan off early the lose that extra money. I do have promises in writing guaranteeing me the work would be done to my satisfaction. I’m not asking for perfection, as you said, that will never happen. But I do expect it to not need to have repairs before I pull it off the lot. It will be repaired to my satisfaction or it will be escalated to the next level, which this particular dealer will not be happy about.

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[Bikeman315]

they strong armed me into doing a pre-buy.

That tells me everything I need to know. I sincerely wish you the best. Let us know how it comes out.

 

[Stangerous]

That tells me everything I need to know. I sincerely wish you the best. Let us know how it comes out.

10/4, will do.

 

[rhstang]

Good evening, I see you commenting back to people that have had a positive experience with their new Mustang. Well, let me tell you how mine has been…..
I was very excited to pick up my new Premium GT with Performance Pack. I asked the dealer to not do any detailing to it as I had it scheduled to go in for ceramic coating and PPF. I went to dealership September 7 to pick it up I could see it sitting on the lot, it looked amazing. As the salesman was putting the tag on the car my wife and I looked the car over, that’s when disappointment set in. To both of our dismay the car had damage, chips/scratches on driver door, driver mirror, front bumper, driver fender, passenger fender, passenger rear quarter panel, rear bumper and the roof, the front splitter also had damage from where it dragged during unloading. We pointed all spots out to salesman and in turn he went in to relay the information to his sales manager. We took photos of all areas and he told me they would be in touch to schedule it for repairs. The following Tuesday, September 12, I had to go back to dealership as I had not heard anything from them. Salesman went to get another sales manager, he said he would call me with scheduling. I got a call later that day saying I could bring the car in September 18 and they would send it to a body shop they own for the repairs. The car arrived back at the dealership two weeks later September 29, upon inspection the work that was done was satisfactory but now there were several other areas that had scratches that weren’t there before. These were pointed out to salesman and sales manager. At this point I’m not happy at all. So now it’s going back to another body shop to fix these areas. This is not acceptable for a special order brand new car. All I’m asking for is quality work to be done and all I get is grief, excuses and the blame game. I have a meeting Tuesday morning October 3 with the store manager to hopefully get some satisfaction. If you want more details about my nightmare scenario PM me and I will give you my phone number and a more detailed account of the treatment we have received from this dealer.

I don't think FMC will reply I was hoping for some engagement from them on my issue and nothing yet

 

[Stangerous]

I don't think FMC will reply I was hoping for some engagement from them on my issue and nothing yet

Nope, nothing from them yet. They only reply to those that praise the car and welcome them to the Ford family. Those of us with issues get ignored, in the hopes that we will just go away. 🫤

 

[RJV15]

Honestly, I know you really wanted the Mustang, but you should have walked away. Could have also just waited to purchase the car until all the issues were fixed.

The dealership really doesn't sound that great, and they already have your money, so its going to be tough trying to find leverage to get a desired outcome. Best of luck, and sorry about your car!

 

[Stangerous]

Honestly, I know you really wanted the Mustang, but you should have walked away. Could have also just waited to purchase the car until all the issues were fixed.

The dealership really doesn't sound that great, and they already have your money, so its going to be tough trying to find leverage to get a desired outcome. Best of luck, and sorry about your car!

Appreciate your concern. The best thing I have going for me is that I have a Ford executive as a friend that has been guiding me through the proper channels to take. If I don’t get satisfactory answers tomorrow from the dealership GM we will escalate it to the next level. It’s good to know people in high places.

 

[RJV15]

Appreciate your concern. The best thing I have going for me is that I have a Ford executive as a friend that has been guiding me through the proper channels to take. If I don’t get satisfactory answers tomorrow from the dealership GM we will escalate it to the next level. It’s good to know people in high places.

Good to hear youre not alone!
Can you ask your friend why my car has been sitting at Ramp 6P in KC for 4 weeks?

 

[Stangerous]

4 weeks? Wow! At a rail yard?

 

[RJV15]

4 weeks? Wow! At a rail yard?

Shipped 8/24
Been in KC Ramp 6P waiting for final transport since 9/5

 

[goodlettjr]

Nope, nothing from them yet. They only reply to those that praise the car and welcome them to the Ford family. Those of us with issues get ignored, in the hopes that we will just go away. 🫤

FMC will reply on a car that has been purchased and has a warrantable issue. That help consists of what dealer is it at, your VIN #, then they open up a case that Ford tracks. From there a message from Ford is sent to the dealer asking for an update on the situation and a resolution. If that doesn't happen ,then it gets escalated to a Ford zone manager get involved. If there is something technical that Ford tech line cant assist a dealer (think new car and new problems) then they will escalate it to a Ford service engineer. That process can take weeks, but it is much better than dropping it off at a dealer and having poor communication coupled with no results. They are an outsourced company acting on behalf of Ford for drivability concerns. They do it for all vehicles on almost all reputable forums.

 

[Stangerous]

FMC will reply on a car that has been purchased and has a warrantable issue. That help consists of what dealer is it at, your VIN #, then they open up a case that Ford tracks. From there a message from Ford is sent to the dealer asking for an update on the situation and a resolution. If that doesn't happen ,then it gets escalated to a Ford zone manager get involved. If there is something technical that Ford tech line cant assist a dealer (think new car and new problems) then they will escalate it to a Ford service engineer. That process can take weeks, but it is much better than dropping it off at a dealer and having poor communication coupled with no results. They are an outsourced company acting on behalf of Ford for drivability concerns. They do it for all vehicles on almost all reputable forums.

So, I received a very cordial call today from the sales manager at my dealer. I’m very pleased with his offer. He apologized several times for the issues we’ve encountered with this car, admittedly that neither of us had a hand in creating, especially me all I did was order a car. He is ordering a replacement car with the exact build and it should be here in 2 1/2 months. Everything I have with the current car will transfer over. I’ve got to say thy really stepped up and took care of this. I’m very grateful it’s all working out.

 

[Stangerous]

So, I received a very cordial call today from the sales manager at my dealer. I’m very pleased with his offer. He apologized several times for the issues we’ve encountered with this car, admittedly that neither of us had a hand in creating, especially me all I did was order a car. He is ordering a replacement car with the exact build and it should be here in 2 1/2 months. Everything I have with the current car will transfer over. I’ve got to say thy really stepped up and took care of this. I’m very grateful it’s all working out.

Also, FMC did reached out to me today as well, I was actually surprised. I will respond back to them shortly letting them know that the dealer is taking satisfactory steps to remedy the situation

 

[Stangerous]

That tells me everything I need to know. I sincerely wish you the best. Let us know how it comes out.

Long story short, sales manager reached out to me today, they are ordering a replacement car. He said it should be here in 2 1/2 months.

 

[Bikeman315]

Long story short, sales manager reached out to me today, they are ordering a replacement car. He said it should be here in 2 1/2 months.

Excellent news. Glad you were able to get a successful resolution to this unfortunate situation.

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