jbeansem
Active Member
- Joined
- Apr 19, 2023
- Threads
- 3
- Messages
- 32
- Reaction score
- 49
- Location
- Massachusetts
- Vehicle(s)
- Ford Taurus 2014
- Thread starter
- #1
I just wanted to gauge with other Mustang owners if I am being unreasonable or not with how I am handling my dealership. Here's the timeline of my situation:
9/8/2023 - Picked up my new 2024 Mustang GT. In my Window sticker, I ordered the outdoor cover back in March 2023 for 600$ and paid for it at the pickup time. No one mentioned it once during the pickup, I drive home thinking it was in the trunk and it wasn't. Same day, I let the dealership know I didn't get the cover and they say it isn't at the dealership. I had to specifically ask for an ETA and they said there isn't one.
11/3/2023 - Knowing winter is coming and living in New England, I asked the dealership to refund my cover so I could buy a third party vehicle cover. They said corporate Ford had to do the refund and gave me the customer support number.
Since that date, I have spent ~16 hours total time on phone calls being bounced back and forth by corporate Ford and the dealership, each blaming each other and refusing to provide the refund.
2/14/24 - I finally had someone at Ford call my dealership with me on the line and demand they handled the refund. I get a call back 30 minutes later from my dealership that magically my cover will be here today 2/16.
I went in to the dealership today and demanded to speak with the GM. They weren't there so I talked to the Sales Manager who tossed me around and said they can't do anything. I am going back on Monday 2/19 to talk to the GM and complain to him as well.
In my mind, I understand they don't control when the cover gets there. I chose that cover specifically to have my brand new $60,000 car protected all winter and didn't get it. My options were then be out 1200$ instead of 600$ for a second cover, still not knowing if I would ever get a refund or the cover from Ford. Or have my brand new 2024 Mustang go through a full Winter with no cover, exposed to the elements, which is what I ended up doing.
Am I being unreasonable here? Is there something I am overlooking that makes me the bad guy in this situation?
9/8/2023 - Picked up my new 2024 Mustang GT. In my Window sticker, I ordered the outdoor cover back in March 2023 for 600$ and paid for it at the pickup time. No one mentioned it once during the pickup, I drive home thinking it was in the trunk and it wasn't. Same day, I let the dealership know I didn't get the cover and they say it isn't at the dealership. I had to specifically ask for an ETA and they said there isn't one.
11/3/2023 - Knowing winter is coming and living in New England, I asked the dealership to refund my cover so I could buy a third party vehicle cover. They said corporate Ford had to do the refund and gave me the customer support number.
Since that date, I have spent ~16 hours total time on phone calls being bounced back and forth by corporate Ford and the dealership, each blaming each other and refusing to provide the refund.
2/14/24 - I finally had someone at Ford call my dealership with me on the line and demand they handled the refund. I get a call back 30 minutes later from my dealership that magically my cover will be here today 2/16.
I went in to the dealership today and demanded to speak with the GM. They weren't there so I talked to the Sales Manager who tossed me around and said they can't do anything. I am going back on Monday 2/19 to talk to the GM and complain to him as well.
In my mind, I understand they don't control when the cover gets there. I chose that cover specifically to have my brand new $60,000 car protected all winter and didn't get it. My options were then be out 1200$ instead of 600$ for a second cover, still not knowing if I would ever get a refund or the cover from Ford. Or have my brand new 2024 Mustang go through a full Winter with no cover, exposed to the elements, which is what I ended up doing.
Am I being unreasonable here? Is there something I am overlooking that makes me the bad guy in this situation?
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