Rear glass defect or stain?

[RafaelRM]

Hi! I bought my GT around 40 days ago. Today I notice these marks in the rear glass. It’s from outside because I can feel it with my finger nail. I tried to remove it but I couldn’t…. Not mentioning the scratch I found too…. Any of you guys know what is it? Do you think it worth to make a complain to replace the rear glass?
I’m afraid the new glass will be worst ( bad installation and water insulation) or leave the way it is…

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[rbeyer]

I assume you bought this new? If so, absolutely, complain until it's right.

 

[RafaelRM]

I assume you bought this new? If so, absolutely, complain until it's right.

I bought it new.

 

[Paul's stable]

I bought it new.

Okay dumb question first have you tried cleaning the inside of the glass? It looks like (A) glass delamination or (B) window adessive that has seeped out and needs to be removed. Take it to the dealer they should fix it. Good luck with your car.

 

[GrabberB]

Hi! I bought my GT around 40 days ago. Today I notice these marks in the rear glass. It’s from outside because I can feel it with my finger nail. I tried to remove it but I couldn’t…. Not mentioning the scratch I found too…. Any of you guys know what is it? Do you think it worth to make a complain to replace the rear glass?
I’m afraid the new glass will be worst ( bad installation and water insulation) or leave the way it is…

I had some odd looking streaks/smears/splotches on the inside of the back window that I didn't notice upon inspection during pickup (new). I looked over all the body panels and gaps and so on and somehow never paid any attention to the back glass,

When I first noticed them I had an oh crap moment. I hurriedly tried to clean the back window because I thought this might be permanent damage of some sort. The marks didn't budge. I dug in deeper with a hard elbow grease cleaning with success on the second attempt. The back glass is hard to reach and a pain to clean.

Speculation here. Not saying this is the case for you however a deep cleaning is worth a shot. By deep cleaning I mean hard elbow grease and Stoner's glass cleaner coupled with microfiber towel. No abrasives or harsh chemicals. I would never recommend cleaning vehicle glass with Windex or paper towels.

My theory is.... I'm guessing there is some sort of protective film applied to the glass that is removed at some point either pre or post installation on the assembly line. I surmise it's just as hard for assembly line workers to get whatever this is off and they let it slide. This is only a theory and I very well be wrong IDK....

 

[Alan Applegate]

Dealers should indeed fix things like this, but don't be surprised if they won't.

I'm not a lawyer, so interpreting some of the fine print in the warranty document may be deficient. But as I recall, there are some limitations with respect fixing some paint blemishes and similar owner irritants. If they're not safety-related or perhaps gross (like a whole panel covered in orange peel), a dealer's ability to charge-back the manufacture is limited.

Many years ago, dealers used to do a better job of customer relations than they do now. Some dealers are still fantastic in this regard, but unfortunately they're becoming extinct! Seemingly, the profit is rule number one, and screw you the phrase of the times. Or is that... Up yours!

 

[Doug Watson]

When I bought my DH a year ago my rear window was a mess worse then yours. I used 3M compound cleaner and it cleaned up nicely. I have a scratch on my passenger window which Ford refuses to replace. Ford states because I waited a month after taking deliver they won't warranty it. I told them well I just found it but still no luck. Fords warranty sucks.

 

[goodlettjr]

Dealers should indeed fix things like this, but don't be surprised if they won't.

I'm not a lawyer, so interpreting some of the fine print in the warranty document may be deficient. But as I recall, there are some limitations with respect fixing some paint blemishes and similar owner irritants. If they're not safety-related or perhaps gross (like a whole panel covered in orange peel), a dealer's ability to charge-back the manufacture is limited.

Many years ago, dealers used to do a better job of customer relations than they do now. Some dealers are still fantastic in this regard, but unfortunately they're becoming extinct! Seemingly, the profit is rule number one, and screw you the phrase of the times. Or is that... Up yours!

A dealer does not have the ability to charge back a manufacturer in any scenario. However almost all manufacturers have the ability to to do to the dealer. In fact the franchising dealers (99% of all dealers) are drafted straight out of a designated account by the manufacturer while the manufacturer provides the an “invoice” of the details (credit or debit). Just like an ACH draft or payment.

The way warranty works in a shop / body shop is two fold.

1. The dealer makes a subjective call. Repairs the issue and the manufacturer either approves it or denies it. Meaning the dealer either gets paid by the manufacturer, writes it off as a loss, or chases the customer down to pay.

2. There are areas of repair the require pre authorization. This comes for a few different reasons. It could be a dealer doesn’t have a “certified” tech to do the work and needs their hand held to make the right decisions. It could be that the dealers warranty % vs a peer group is high in the segment and they are on a probationary period. And last it could be subjective work that can be indentified wrong such as paint work.

The dealer never looks at your warranty that you signed or uses that to conduct warranty repairs. They use the manufacturers warranty manual of which we do not get a copy of and it changes periodically.’

Hope this helps your understanding of warranty.

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