Dark Horse and other s650 recall about black screen puts delivery hold for 5 months

[Kaps]

You may or may not be aware Ford has put a delivery hold on new Mustangs (Dark Horse, GT and Ecoboost) build between 10 May and 20th of August 2024 due to a recall related to screen going blank in Australia and possibly other parts of world.
I am not sure if there is any delivery hold in US or not. If you are in US please share the situation there. I have a vague information that about 7500 vehicles in US are affected by this recall.

• How many of you are affected by this and what actions have you taken so far.
• What is Ford doing about this in US, if you have any information please share?
• Are these vehicles being taken off the Road?
• Is there any hold on deliveries in US as well?
• Have you been contacted by your dealers or Ford in US about this recall and bring your vehicle in, if yes, how are they planning to fix it and what time frame have been provided to owners.?
• Are you still allowed to drive your vehicle in US if you are affected by this recall.?
• Any information will be greatly appreciated (thanks in advance)

We are just trying to find out some details about this issue, as to how bad it is and what is Ford doing to address in other parts of the world and how long it may take to fix it.

You can check online if your vehicle is affected.
This is the URL to check for US vehicles or you can simply google the link:
https://www.ford.com/support/recalls/

Below is the link for Australian and New Zealand vehicles:
Ford Owners Recall & Service Action Lookup | Ford Australia

Please note this is not dealers' fault and they are doing just what Ford told them. Dealers are not happy with this situation either because the sales staff doesn't get their commissions until the vehicle is delivered and it also costs dealers money when the vehicles are sitting in storage and not being delivered.

If you are not aware yet, the bulletin says that any car built during 10th of May and 20th of August are affected by this and they will sit in some storage ( in Australia) and will not be delivered until the end of 1st Quarter of 2025.

I know a lot of customers may be waiting for their GTs and Ecoboosts but Dark Horse owners are hit the most especially the export market because we waited about 26 months already to get our Dark Horses and now potentially another 5 months.
Vehicles will be parked in some kind of storage open or closed unknown, some owners are even told they will sit at the dock, which I do not think is possible but who knows what Ford is upto.

Our vehicles will be 8 months old by the time we get them and that is only if we get them by the end of Q1 2025. Ford as usual has bounced us back to dealers. Ford doesn't want to talk or provide any further details. No compensation can even close to the damage it will do to the vehicle when a vehicle sits for 8 months without maintenance in a proper controlled storage, especially they plan to leave them on docks.

The more i think about it the worse it gets and I believe majority of the other owners in this situation feel the same way as i have seen their comments on FB. I do not understand why there is no transparency in this situation. Unlike US we can't go and pick one from another dealer selling at MSRP because there was a limited allocation of only 1000 Dark Horses to Australia. So, if you cancel the dark Horse that is it, you can not get a Dark Horse.

I do not understand what we did to deserve such treatment from Ford after patiently waiting for 26 months. Not only we won't be able to drive our cars, but we will get a depreciated vehicle for a longer wait with several protentional warranty claims on it such as:

1) suspension (parked not driven)
2) rust issue (poor storage facility and exposure to elements - possibly even open roof and on the docks, close to ocean)
3) engine - (once again not started during this time or done any servicing)
4) tyres - (parked for 8 months exposed to elements they may go off)
5) Paint work (no maintenance and exposed to elements)
6) there is a potential of some of the other engine and mechanical parts that me affected by exposure to elements and not being maintained
7) MY 25 vehicles will already be on road before we get delivery of our My 24.5 vehicles
8) some of us have sold our existing vehicles to take delivery of Dark Horse
9) Some of us also made financial adjustments and arrangements to take delivery of Dark Horse
10) the value of this vehicle will be substantially depreciated knowing build in MAY - AUGUST 2024 and delivered/first registered in First Quarter or First half of 2025
11) last but not least and something that is not tangible, is the whole excitement of taking delivery of this vehicle is now lost because of Ford not handling it well. I can see my car but i can not take the delivery and drive it, which was the primary reason i booked this vehcile and not to make it sit in a sorage for additional 5 months.
26 months is a long long wait for a vehicle already but adding another 5 months to it only to receive an 8 months old vehicle is something I am not able to get my head around.

However there are vehicles that already got delivered which were built during this period and not being taken off the road. If the issue is not that critical then why is Ford putting a delivery hold on other vehicles.
It does not make sense. Cars being manufactured after these dates will be delivered before and very soon you will see MY25 vehicles being delivered before the cars currently put on hold.
Imagine waiting to get your car while cars manufactured after your car getting delivered and driven around after an already 26 months of wait.

And Ford doing nothing to communicate with the owners directly. We will really appreciate if anyone in US can share some information, so that we know what is going on what is expected since Ford is not giving us any information.

Below is the message we get when searching for recall on our vehicles.

Thanks in advance.

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[20ducks]

I checked with my VIN... no recall on my GT. Phew....

 

[Grabber1]

I just checked my VIN. No recall on my April 2024 build.

 

[keithwalton]

No recall notice on my dark horse either and it was built 22nd may (gate release 24th) although reading up on the recall notifications are not due to go out until monday.

Upside for ford production between may and august was really low, in 3 months they did about 1 months worth of production.
Seems the problems started after the random unexpected shutdown first week of may and they hardly built anything in july (my car went back to flat rock in end of june)

 

[Grabber1]

My car was built in April 2024 and not shipped to the dealer until Sept. 2024. Not sure why it sat for so long at Flatrock.

 

[CDNV8S650]

401A the right side of my screen went blank once. Never the instrument cluster(driver side)

 

[smurfslayer]

It wouldn’t surprise me if there is also a USA stop sale order. If the gauge cluster goes blank you can’t see your: RPM, vehicle speed, engine temp, tire PSI, gear etc.

in the US, that’s not just a recall, it’s a safety recall. That said, it’s not going to spontaneously combust or lose steering, brakes, etc. so you’re not seeing a “park the vehicle, tow it to the dealer” order. There’s no real governmental authority to do something like that here. That said, if there were a recall where, for example you might lose all brakes and you continued to drive, lost brakes and had a fatal collision, you could very well go to prison for the death so it would be pretty stupid to drive in that severe of a recall. This is not that. But, Ford has to cover themselves in the event that someone misjudges their speed, etc.

My MDH is an affected car in that it’s included in the recall but as yet I’ve not seen symptoms.
I’d have not waited 26 months for a vehicle personally so i really shouldn’t be telling you how to feel about it.

It’s possible Ford has a fix sooner - or later than the projected date. I’d have long since moved on but if you’re not in need of a car; you just want it and have other wheels, you have more freedom of choice.

 

[MCS]

Mine was built August 16th and it looks like I'm part of the recall; although I have never experienced the issue myself.

 

[keithwalton]

This is the notification from ford to it's US dealers.

https://static.nhtsa.gov/odi/rcl/2024/RCMN-24V802-7819.pdf

looks like a stop order to me on vehicles from that date.

 

[Kitulu]

401A the right side of my screen went blank once. Never the instrument cluster(driver side)

Same, but doing a forced restart by holding the right arrow and volume down button for 10 seconds fixed it. To add to this, isn't Sync update 10.1.0 supposed to address this issue? It was downloaded to my car today.

 

[Gregs24]

No recall notice on my dark horse either and it was built 22nd may (gate release 24th) although reading up on the recall notifications are not due to go out until monday.

Upside for ford production between may and august was really low, in 3 months they did about 1 months worth of production.
Seems the problems started after the random unexpected shutdown first week of may and they hardly built anything in july (my car went back to flat rock in end of june)

That looks like the customer communications will go out from 11/11/2024 according to Ford Authority, for US customers, but if you do a recall check they are already showing up.

Maybe we are lucky with UK spec cars - but going on everything else about this purchase, I very much doubt it! Mine was made 30th May. It does say select models so maybe not everything built in that period! At least you have your car, mine is still 2 or 3 weeks away, so a stop order would mean another big delay.

2024 Ford Mustang Recalled Over Instrument Cluster Issue

 

[keithwalton]

If there is a stop order on uk cars then your dealer should know about it already. I’ll check in with mine this week to see what they know.
But the whole thing seems a bit fishy to me, what did they change during that week off in May mid production job that’s caused this problem and then what did they change end of August that has fixed the problem that they can’t roll out to vehicles that have already been built.
I wonder if it’s firmware on a device that cannot be ota’d and is buried in the dash so they don’t want to replace it and so are trying to come up with a solution.
They do mention a dealer level software update. The software may not exist if there was a hardware vendor change.

They are likely saying select vehicles because it’s not every single one made just most of them.
Unlikely to be a lhd/rhd thing as it’s both us and aus.
Could be dual screens are ok vs. Single piece.
Or eco boost is ok but v8 is not etc.

 

[MCS]

Could be dual screens are ok vs. Single piece.

We are all "dual screens" however the premium have the bezzle extension. There is no REAL "difference" between the functional parts.

 

[Gregs24]

If there is a stop order on uk cars then your dealer should know about it already. I’ll check in with mine this week to see what they know.
But the whole thing seems a bit fishy to me, what did they change during that week off in May mid production job that’s caused this problem and then what did they change end of August that has fixed the problem that they can’t roll out to vehicles that have already been built.
I wonder if it’s firmware on a device that cannot be ota’d and is buried in the dash so they don’t want to replace it and so are trying to come up with a solution.
They do mention a dealer level software update. The software may not exist if there was a hardware vendor change.

They are likely saying select vehicles because it’s not every single one made just most of them.
Unlikely to be a lhd/rhd thing as it’s both us and aus.
Could be dual screens are ok vs. Single piece.
Or eco boost is ok but v8 is not etc.

Please don't - at least not until after I have got my car!

#1: Mustang Display

Perhaps the most concerning recall relates to 6,212 Ford Mustangs that were built for the 2024 model year from May 10, 2024, to August 20, 2024. Ford’s own investigation has revealed that these cars are suffering from digital instrument clusters that can go completely blank—a less-than-ideal scenario, apparently triggered by low voltage events in the remote cluster box that muck up the software’s initialization.

From 'carscoops' - whatever that means!

 

[roadpilot]

Just checked my MAR 2024 build.

She's still in the garage ...

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