broken screen

[roket]

I hope he posts the price for that replacement. I’m curious as to what the charge is

according to SLTS, the action of replacing the screen is 0.2 hours. the screen itself is an unknown cost, but likely over $600. the entirety of the procedure to replace the screen is the following:

1. remove the panel behind the instrument panel and infotainment screen
2. undo 3 bolts
3. unplug 2 connectors
4. plug in 2 connectors to the new screen
5. tighten 3 bolts
6. re-place removed panel

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[Stealth19]

there is an SSM for exactly this. tell your dealer about SSM 52449

"Some 2024 Mustang vehicles equipped with a mid-series instrument panel cluster display screen (minor feature code HCAAT) may exhibit a crack on the lower left-hand corner of the IPC display screen. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS) website. This crack will be internal and cannot be felt. If the crack cannot be felt, this is a warrantable condition and the IPC display screen must be replaced. Refer to Workshop Manual (WSM), Section 413-01. For claiming, use causal part 10D885 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual."

Thank you so much for the help!! I know this will help a lot when taking it in as they all seem a little ignorant to the situation.

 

[samson]

there is an SSM for exactly this. tell your dealer about SSM 52449

"Some 2024 Mustang vehicles equipped with a mid-series instrument panel cluster display screen (minor feature code HCAAT) may exhibit a crack on the lower left-hand corner of the IPC display screen. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS) website. This crack will be internal and cannot be felt. If the crack cannot be felt, this is a warrantable condition and the IPC display screen must be replaced. Refer to Workshop Manual (WSM), Section 413-01. For claiming, use causal part 10D885 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual."

Good find and excellent news for the OP.

 

[Vapor Blue GT]

according to SLTS, the action of replacing the screen is 0.2 hours. the screen itself is an unknown cost, but likely over $600. the entirety of the procedure to replace the screen is the following:

1. remove the panel behind the instrument panel and infotainment screen
2. undo 3 bolts
3. unplug 2 connectors
4. plug in 2 connectors to the new screen
5. tighten 3 bolts
6. re-place removed panel

Wow, I thought it would be much longer and way more expensive. The guy at the dealer told us the f250 screen replacement was over $2,000 if I remember right

 

[Vapor Blue GT]

If it's covered under warranty, they will not itemize what it WOULD have costed had he paid for it out of pocket.

I didn’t know Ford did that. Nissan showed the price on the printout and then had $0 with warranty next to it.

 

[roket]

Wow, I thought it would be much longer and way more expensive. The guy at the dealer told us the f250 screen replacement was over $2,000 if I remember right

F-250 is much, much more involved to replace the screen.

I didn’t know Ford did that. Nissan showed the price on the printout and then had $0 with warranty next to it.

just ask your service advisor and they will be able to tell you how much Ford is going to be paying for the work

 

[canote]

I’ve seen a lot of people having problems with broken screens, and it’s really worrying how often these cracks and rattles happen for no obvious reason. It seems like there might be an underlying issue with the design or materials. Hopefully, Ford will cover the repairs under warranty, but anyone with this problem should stay alert to avoid bigger issues later on.

 

[Bikeman315]

I’ve seen a lot of people having problems with broken screens, and it’s really worrying how often these cracks and rattles happen for no obvious reason. It seems like there might be an underlying issue with the design or materials. Hopefully, Ford will cover the repairs under warranty, but anyone with this problem should stay alert to avoid bigger issues later on.

It’s been over a year and OP never posted the final resolution. Would love to hear it if he’s still around.

 

[AZ_Ryan]

I’ve seen a lot of people having problems with broken screens, and it’s really worrying how often these cracks and rattles happen for no obvious reason. It seems like there might be an underlying issue with the design or materials. Hopefully, Ford will cover the repairs under warranty, but anyone with this problem should stay alert to avoid bigger issues later on.

This is the first post I've ever seen about a broken screen in the s650. Too bad the OP never followed up.

 

[LouG]

Went in today and the tech said "screens don't break themselves" i let him know if he can come find out how i internally broke the screen in the first 200 miles of driving the car I'd give him that. Now they've sent pictures to the "ford engineers" to see if it's covered under warranty and I'll hear back in a week or so...

Tell the smarta**se that glass has a well known propensity to break under heat stress.
Also, tell the W that they don't fix themselves either, so get onto it.

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