broken screen

[Stealth19]

After diving home I heard a loud pop/crack noise after turning the car off, looking down at the driver screen there is what seems to be a crack inside the housing. I thought it might be a screen protector but remember when test driving the vehicle it had a plastic one with writing on it. hoping this is covered under warranty but really don't want them taking the whole dash apart on a 200 mile old car just to have it be put back together and something starts to rattle.

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[Carter1776]

After diving home I heard a loud pop/crack noise after turning the car off, looking down at the driver screen there is what seems to be a crack inside the housing. I thought it might be a screen protector but remember when test driving the vehicle it had a plastic one with writing on it. hoping this is covered under warranty but really don't want them taking the whole dash apart on a 200 mile old car just to have it be put back together and something starts to rattle.

ive seen someone else have a similar problem, itll be warrantied, no questions asked.

fingers crossed on no rattles, my car goes in tomorrow for some obnoxious dash rattles, i wont take it back until they are fixed. This is the 3rd time ill have it in for rattles.

 

[Vapor Blue GT]

Wow, sorry to hear this happened. Hopefully no dash rattles when you get it back

 

[Stealth19]

ive seen someone else have a similar problem, itll be warrantied, no questions asked.

fingers crossed on no rattles, my car goes in tomorrow for some obnoxious dash rattles, i wont take it back until they are fixed. This is the 3rd time ill have it in for rattles.

Went in today and the tech said "screens don't break themselves" i let him know if he can come find out how i internally broke the screen in the first 200 miles of driving the car I'd give him that. Now they've sent pictures to the "ford engineers" to see if it's covered under warranty and I'll hear back in a week or so...

 

[roadpilot]

Went in today and the tech said "screens don't break themselves" i let him know if he can come find out how i internally broke the screen in the first 200 miles of driving the car I'd give him that. Now they've sent pictures to the "ford engineers" to see if it's covered under warranty and I'll hear back in a week or so...

With all due respect, he doesn't have to "find out how YOU broke it" in order to NOT cover it.

I would not hold your breath on this one.

 

[Carter1776]

Went in today and the tech said "screens don't break themselves" i let him know if he can come find out how i internally broke the screen in the first 200 miles of driving the car I'd give him that. Now they've sent pictures to the "ford engineers" to see if it's covered under warranty and I'll hear back in a week or so...

If they try not covering it, especially with your scenario, I'd tell him and the dealership to pound sand... find another dealership. No rhyme or reason to not replace the screen, they have 0 way to prove how it was done or that you caused it.

 

[dusman59]

Someone was saying the screen was plastic. Guess it was fake news.

 

[dusman59]

So your implying it is plastic for sure. I have seen plastic crack but different from the way the picture shows.

 

[DevilDog]

Sorry to hear about your screen. That really sucks. Hope they replace it under warranty.

 

[infinitemberstang]

This is a shocker! Was it the heat!?!?

 

[roadpilot]

I just installed a Spigen tempered glass screen protector over the right half of my DH Premium screen. I believe it was designed for the non-premium (split screens) setup, but I think it looks great.

Zero bubbles, zero issue with the install. What you see in the pic are just shadows, reflections (of my phone), and such, nothing in/behind the protector. Response (to touches) is great, too.

My $0.02: It is quite clear that the screen (in the vehicle) is NOT plastic.

 

[dusman59]

If it was we here in AZ would be in trouble. We have manufacture test tracks here for extreme operating conditions. Doubt it was heat.

 

[infinitemberstang]

Strange though. It seems like a stress crack to me and natural. The glass crack crevices don’t look like it there was human interaction.
Heat causing expansion and pushing itself out of the housing?

 

[Interstellar]

Is it a crack or a bubble?? Almost looks like a bubble but could just be the pic. Either way that’s super disappointing

 

[roadpilot]

I've seen windshields and rear glass crack not because of heat or impact, but because there was something in between the glass and the mating surface (e.g., a small bubble of metal or paint, for example). If the mating surface isn't perfectly flat because debris is in between the glass and the metal or plastic, pressure and movement would eventually use that imperfection to cause it to crack. No idea if that happened here, but it's possible.

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