broken screen

[Stealth19]

With all due respect, he doesn't have to "find out how YOU broke it" in order to NOT cover it.

I would not hold your breath on this one.

I didn't break it that's the issue, I imagine the compressing of the plastic housing in the cold put to much pressure on the plastic screen and fractured it that way, or just vibrations and it wasn't secured with enough of a gap. Either way It would be next to impossible for me to physically damage it unless i took a hammer and chisel to the corner.

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[Stealth19]

Is it a crack or a bubble?? Almost looks like a bubble but could just be the pic. Either way that’s super disappointing

it's completely smooth running my finger over it, nothing bulging out. It may have broken inwards as it's below the Lcd portion.

 

[MichaelKael]

As an Optician, the screen which seems to be made of glass (not 100% sure, haven’t received mine yet), must have had some tensions/pressure if not inserted properly (or too big for it’s housing)… and anything could cause it to crack like this.

 

[JAM486HP]

Just curious cause your profile pic, was the car sitting frozen cold for awhile, then heated up? I noticed today after my OTA update how warm the back of the screen gets. Glass or plastic, cold to hot= crack?

Just a guess, in any event stay on them to fix it

 

[Zig]

What’s the brown in the left portion of the lower edge next to the anomaly, is the discoloration a reflection?

 

[Stealth19]

Just curious cause your profile pic, was the car sitting frozen cold for awhile, then heated up? I noticed today after my OTA update how warm the back of the screen gets. Glass or plastic, cold to hot= crack?

Just a guess, in any event stay on them to fix it

the temp has been around 15 at night and 35 in the day the past week so that could have caused it some expansion especially with the engine right on the other side warming it up.

 

[Stealth19]

What’s the brown in the left portion of the lower edge next to the anomaly, is the discoloration a reflection?

i think that's just a reflection of my hand taking the picture

 

[Juan Loboe]

So, did they fix this under warranty?

 

[Stealth19]

So, did they fix this under warranty?

after a month of calling their still waiting to hear from the "ford engineers".. so its going to a different dealership Monday to have that looked at, the steering wheel is getting straightened, the puddles of water in the door sill are getting looked at, and the hood seems like it wants to take off from the car at around 130 so they're keeping it for a couple days to look at everything.

 

[Juan Loboe]

Thanks for the update. Hope it all comes together for you.

 

[roket]

it's completely smooth running my finger over it, nothing bulging out. It may have broken inwards as it's below the Lcd portion.

there is an SSM for exactly this. tell your dealer about SSM 52449

"Some 2024 Mustang vehicles equipped with a mid-series instrument panel cluster display screen (minor feature code HCAAT) may exhibit a crack on the lower left-hand corner of the IPC display screen. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS) website. This crack will be internal and cannot be felt. If the crack cannot be felt, this is a warrantable condition and the IPC display screen must be replaced. Refer to Workshop Manual (WSM), Section 413-01. For claiming, use causal part 10D885 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual."

 

[Vapor Blue GT]

there is an SSM for exactly this. tell your dealer about SSM 52449

"Some 2024 Mustang vehicles equipped with a mid-series instrument panel cluster display screen (minor feature code HCAAT) may exhibit a crack on the lower left-hand corner of the IPC display screen. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS) website. This crack will be internal and cannot be felt. If the crack cannot be felt, this is a warrantable condition and the IPC display screen must be replaced. Refer to Workshop Manual (WSM), Section 413-01. For claiming, use causal part 10D885 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual."

I hope he posts the price for that replacement. I’m curious as to what the charge is

 

[roadpilot]

I hope he posts the price for that replacement. I’m curious as to what the charge is

If it's covered under warranty, they will not itemize what it WOULD have costed had he paid for it out of pocket.

 

[roket]

I hope he posts the price for that replacement. I’m curious as to what the charge is

according to SLTS, the action of replacing the screen is 0.2 hours. the screen itself is an unknown cost, but likely over $600. the entirety of the procedure to replace the screen is the following:

1. remove the panel behind the instrument panel and infotainment screen
2. undo 3 bolts
3. unplug 2 connectors
4. plug in 2 connectors to the new screen
5. tighten 3 bolts
6. re-place removed panel

 

[Stealth19]

there is an SSM for exactly this. tell your dealer about SSM 52449

"Some 2024 Mustang vehicles equipped with a mid-series instrument panel cluster display screen (minor feature code HCAAT) may exhibit a crack on the lower left-hand corner of the IPC display screen. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS) website. This crack will be internal and cannot be felt. If the crack cannot be felt, this is a warrantable condition and the IPC display screen must be replaced. Refer to Workshop Manual (WSM), Section 413-01. For claiming, use causal part 10D885 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual."

Thank you so much for the help!! I know this will help a lot when taking it in as they all seem a little ignorant to the situation.

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