What do I do ?

[KeanuFire]

I recently bought a new DH, brand new off the lot. But few months later I notice my e brake screw looked tampered with I guess that holds the cover, I asked the dealer about this but he denying that anyone tampered with it. The screw looks striped and not only that it not even sitting flushed like the screw next to it. It’s not a big deal but now that I notice it, it bother me. I really don’t want to mess with it as it’s striped. Could it be a possible factory defect ?

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[10basscat]

I would 1000% expect my dealer to take care of that….

 

[10basscat]

It shouldn’t be hard to order you a couple new bolts

 

[roket]

if the dealer ends up doing nothing, here is the part number for those bolts. they come in a pack of 4 and are $24 retail
W721985-S900

 

[KeanuFire]

if the dealer ends up doing nothing, here is the part number for those bolts. they come in a pack of 4 and are $24 retail
W721985-S900

Thank you ! Il see if I can get that strip bolt out, dealer wont do anything. They blaming me. Lol

 

[roadpilot]

I would 1000% expect my dealer to take care of that….

Not MONTHS after taking delivery.

 

[Mustang1987]

I'd fix it myself if I were you

 

[Skye]

No telling what happened to it. I suspect it was not put in correctly at the factory, but we'll never know.

https://parts.levittownfordparts.com/oem-parts/ford-bolt-w721985s900

Your local dealer might price match. Levittown is selling those screws for $3.66 each if you FIY.

 

[DevilDog]

I'd fix it myself if I were you

I agree. I wouldn't even mess with the dealer.

 

[Doug Watson]

I have a similar issue with a passenger window scratch that the dealer missed at delivery now Ford won't cover it because they think I did it. What a bunch of BS.

 

[Crew4991]

Thank you ! Il see if I can get that strip bolt out, dealer wont do anything. They blaming me. Lol

Of course they are.
Why am I not surprised they don't want to help you.
If there isn't money to be made, they are never motivated to assist the customer.

 

[roadpilot]

I have a similar issue with a passenger window scratch that the dealer missed at delivery now Ford won't cover it because they think I did it. What a bunch of BS.

How long was it between delivery and you notifying them of the scratch?

 

[roadpilot]

Of course they are.
Why am I not surprised they don't want to help you.
If there isn't money to be made, they are never motivated to assist the customer.

You can't expect a dealership to foot the bill for something that wasn't brought up to them until MANY MONTHS after they delivered a vehicle. That's just ridiculous.

 

[Doug Watson]

How long was it between delivery and you notifying them of the scratch?

2 weeks

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