Rear View Mirror Fell Off.

[roadpilot]

How on earth could anyone cause this?

Grab the rear view and yank on it.

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[steveo1960]

Grab the rear view and yank on it.

Yea I suppose so. If given the opportunity, some people are capable of destroying a cast iron cannonball. All I did was attempt to adjust it. In the past I've had mirrors simply fall off and it's trivial to either reglue or tighten the set screw. I've never seen anything like this one though.

 

[roadpilot]

Yea I suppose so. If given the opportunity, some people are capable of destroying a cast iron cannonball. All I did was attempt to adjust it. In the past I've had mirrors simply fall off and it's trivial to either reglue or tighten the set screw. I've never seen anything like this one though.

Oh, I don't doubt your situation is not true. But lots of people break stuff, then try to get the manufacturer to fix it under warranty. I was just answering your question.

 

[SSuperDave]

My old boss used to say that someone careless could "break an anvil in a sandbox with a rubber mallet"
I'm sure warranty will cover it, sending pics is normal especially it its under 3K miles/ 3 months. I had to send pics of my seat adjusting handle that broke off during delivery...

 

[steveo1960]

My old boss used to say that someone careless could "break an anvil in a sandbox with a rubber mallet"
I'm sure warranty will cover it, sending pics is normal especially it its under 3K miles/ 3 months. I had to send pics of my seat adjusting handle that broke off during delivery...

My dad used to say something similar!
Memories!

 

[steveo1960]

Oh, I don't doubt your situation is not true. But lots of people break stuff, then try to get the manufacturer to fix it under warranty. I was just answering your question.

No problem at all. I gotcha! A friend of mine used to manage a Mavis Discount Tire shop and he is full of stories like you mention. People would come in for an oil change and then return the next day claiming the tech broke their radio. Some people are just hard coded to be dishonest .

 

[Skye]

So the dealer took pictures to send to Ford to see if they will cover it.

It's my understanding a dealer has to do this with virtually any warranty repair, if not already covered by an existing recall, TSB, etc.

If new or trending, it brings the matter to Ford's attention. It also ensures dealers are not coming up with their own repair methods or accepting something as a "Ford" problem, potentially opening up warranty repairs to a lot of vehicles for issues caused by something other than design, material or installation failures.

The only items I've seen not covered by warranty are from abuse or mis-use ("racing", lack of maintenance, etc.).

In your case, it's difficult to see them denying the failure. You should be fine.

@Ford Motor Company

 

[steveo1960]

It's my understanding a dealer has to do this with virtually any warranty repair, if not already covered by an existing recall, TSB, etc.

If new or trending, it brings the matter to Ford's attention. It also ensures dealers are not coming up with their own repair methods or accepting something as a "Ford" problem, potentially opening up warranty repairs to a lot of vehicles for issues caused by something other than design, material or installation failures.

The only items I've seen not covered by warranty are from abuse or mis-use ("racing", lack of maintenance, etc.).

In your case, it's difficult to see them denying the failure. You should be fine.

@Ford Motor Company

 

[steveo1960]

thanks for the info Skye.. I wasn't aware of the procedures, but it does make sense to me.

 

[steveo1960]

So, Ford denied the warranty claim. I've already called the Customer Service number, (800) 392-3673 and keep getting transferred from one department to another with no help. So what is the process to reach Ford and dispute the warranty claim denial? Thanks !!!

 

[SSuperDave]

Wow, I'm surprised. Do not get off the phone with them without having a case #, will look something like CAS-123456. Ask for a supervisor and keep escalating until you get a concrete answer as to why.

 

[Skye]

Very disappointing. And surprising. I'm curious as to the reason for the denial. The dealer should provide a statement, e-mail or something. Whatever product Ford responded with to explain the reason for the denial.

I'm not aware of any additional numbers. The people I've read of before have called the main number and requested a Tech Case for a problem with their car.

A final option would be to contact the BBB. In the 2024 Warranty Guide, the "BBB AUTO LINE" process is explained in detail. Anyone can call the BBB and open a case to dispute a denial. The BBB will then reach out to you and Ford to attempt to reach an agreement.

I'd try the path you're on now. It's probably best to call next week, when most people are back at work. Call Ford, explain yourself and let them know you're on the line until a case # is received. If that process doesn't work out, I'd then reach out to the BBB.

 

[SSuperDave]

The BBB is no longer relevant, we don't even take calls from them any more. If you can't get any satisfaction from the dealer, message the Ford bot on this site that is always asking for VIN's and such.

 

[steveo1960]

Thanks folks for the support, both technical and moral. It is greatly appreciated. So I followed the advice given by the group and escalated to a supervisor who did provide me with a Case # and the reason for denial which Ford claims is "excessive force used when positioning the mirror".. I asked him how they arrived at that conclusion and he claimed they have never seen this before and gave me the if there are multiple complaints recalls, letters sent etc...So again, I asked how a person driving at 65mph or so can rip a mirror off the windshield with so much force that it takes some glass laminations with it? He couldn't answer me. All I get it excuses about this department can't do this, that department can't do that and that they only make goodwill offers for people out of warranty if you can believe that.... Final advice from Ford was to go to another dealer, which I will do, but like I said to the representative, it's FORD denying the claim not the dealer and I'm sure dealer #2 can see this denial and will do the same especially since I did not purchase the car from them. I'm setting up an appointment with the next dealer next week... I don't see any other options... Also sent PM to the Ford "Bot" that posts here. We shall see.

 

[Gr8ful]

Wow. That is disappointing. I am losing faith in Ford rapidly.

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