Sponsored

Delta Cloudstrike nightmare turns into Mustang Cannonball Run

DontHitMeSafetyYellow

Well-Known Member
Joined
May 9, 2024
Threads
11
Messages
109
Reaction score
102
Location
Philadelphia, PA
Vehicle(s)
2024 Ecoboost Premium
So last week I was on business travel with a couple coworkers to Devil’s Lake, ND from Philly. Originally scheduled to fly back home on Sunday, but we were getting done Friday night so manager told us to change our plans to go back home on Saturday.
Original schedule had me driving to Grnad Forks, ND, then flight to Minneapolis then to Philly. New schedule on at had us going Grand Forks to Minn to Detroit to Philly.

ok Saturday morning we get up, drive the hour to Grand Forks. We get the flights to Minn and Detroit no problem. 3 hour layover in Detroit. We grab dinner and get to the gate. No gate agent….15 minutes after scheduled boarding time they cancel the flight. At this point nearly half the flights on the departures board are listed as cancelled and another 1/3 are showing delayed. Each of the 5 Delta help desk counters had lines 250 people deep.

i spend 45 minutes on hold waiting to get our corporate travel agent on the phone. Finally get through, nothing available until MONDAY NIGHT to get home. Ugh. No rental cars that night either. Can get a rental in the morning though. Ok she gets us hotel reservations. Coworker and I take Uber to the hotel around 10:30pm.

The hotel demands an $200 CASH security deposit before they will give us each room. Wtf?!? Fine. Take the cash out of the ATM in the lobby, get the room.
At this point I’m so frustrated and annoyed about the cash deposit and everything happening that I don’t sleep a wink. Turns out neither does my coworker.

We get up, check out, get our $200 back each, and get an Uber to Avis. Lot is full of cars. So I’m encouraged. I’m Avis preferred, but the displays showing which space your car is in are still Blue Screen of Death, so we go to that counter. The girl working it is utterly frazzled. Every car she tries to put people in isn’t coming. Up in the system as available. I’m 3rd in line. Once I get to the front she is telling us to literally just pick any car in the lot that has keys in it, come back and tell her the space number and it’s ours at our given rate (I was scheduled for economy class). I see an ecoboost 650 Mustang convertible nearby. She checks the system - “done, take it!”

I grab my coworker and we jump in and take off at 7:45am. As soon as we are on the highway I set the cruise for 81 mph and let her rip. Made a quick stop for bathroom and snacks/drinks near Toledo, a short detour stop at his parent’s house near Pittsburgh and then gas and food stop before getting back on the turnpike, and finally a stop near the Philly airport to fill it up with gas before turning it back in at Avis at 5pm on the dot.

S650 Mustang Delta Cloudstrike nightmare turns into Mustang Cannonball Run IMG_6417
, 581.7 miles, 8.5 hours (driving), avg speed 69 mph, 33.3 mpg.

i did ALL the driving. I was fueled by anger, spite, and 40oz of Red Bull! Thank god my coworker found an awesome playlist on Spotify that literally was every one of my favorite rock songs from the last 20 years.

Delta Airlines - you suck!!!!
Sponsored

 

Zig

Well-Known Member
Joined
Jul 21, 2023
Threads
36
Messages
4,611
Reaction score
2,493
Location
Virginia
Vehicle(s)
‘24 F350 cclb drw fx4 6.7ho, ‘24 gt pp, ‘05 c6 f55, ‘01 fatboy, ‘03 sprtstr
The effects of convenience over best practices. The update should not have been able to impact as much as it did, it should have been caught when vetted prior to deployment to the ‘local’ network.
 
OP
OP

DontHitMeSafetyYellow

Well-Known Member
Joined
May 9, 2024
Threads
11
Messages
109
Reaction score
102
Location
Philadelphia, PA
Vehicle(s)
2024 Ecoboost Premium
Oh yeah Cloudstrike TOTALLY F’ed up, but the fact that United and American had largely recovered and were back to almost normal operations by Saturday while Delta STILL (Tuesday following week) is still in shambles says a lot about Delta’s practices, systems and IT.
 

Skye

Well-Known Member
Joined
Jul 29, 2022
Threads
0
Messages
1,684
Reaction score
2,605
Location
≈39N
Vehicle(s)
"Skye" Mach1 N2144
Ya, Delta has really taken it in the shorts 😳with this one.

I hate traveling by commercial means. Crowds (no pun intended), disrespectful people :curse:, dirty planes :ontheloo:, etc. Even when working as-expected, the slightest disruption can often derail (pun intended) :giggle:the entire system. :explode:

Glad things worked out for you. :thumbsup:

Edit,

Unfortunately, they are not alone. Southwest isn't far behind in these experiences. See disruptions in 2023 and the "big one" over Christmas break in 2022.

https://www.dallasnews.com/business...failure-for-second-disruption-since-december/
 
Last edited:
OP
OP

DontHitMeSafetyYellow

Well-Known Member
Joined
May 9, 2024
Threads
11
Messages
109
Reaction score
102
Location
Philadelphia, PA
Vehicle(s)
2024 Ecoboost Premium
Ya, Delta has really taken it in the shorts 😳with this one.

I hate traveling by commercial means. Crowds (no pun intended), disrespectful people :curse:, dirty planes :ontheloo:, etc. Even when working as-expected, the slightest disruption can often derail (pun intended) :giggle:the entire system. :explode:

Glad things worked out for you. :thumbsup:

Edit,

Unfortunately, they are not alone. Southwest isn't far behind in these experiences. See disruptions in 2023 and the "big one" over Christmas break in 2022.

https://www.dallasnews.com/business...failure-for-second-disruption-since-december/
Well the current joke is that Southwest wasn’t affected by this Cloudstrike debacle because their systems are still on Windows 3.1. :)
 


rkmustang

Well-Known Member
Joined
Apr 18, 2023
Threads
6
Messages
100
Reaction score
133
Location
Ohio
Vehicle(s)
'31 Chrysler, '59 Galaxie, & now '24 Mustang GT
While you might not have been pleased with the change in plans, I could think of a lot worse ways to travel on a nice Saturday in a '24 Convertible Mustang thru OH & PA (assuming that you dropped the top).
 

Radiant

Well-Known Member
Joined
Apr 22, 2024
Threads
1
Messages
352
Reaction score
331
Location
East Coast - United States
Vehicle(s)
2024 Ecoboost Premium Convertible
While you might not have been pleased with the change in plans, I could think of a lot worse ways to travel on a nice Saturday in a '24 Convertible Mustang thru OH & PA (assuming that you dropped the top).
Plus, nothing's faster than a rental car.
 

roadpilot

Well-Known Member
Joined
Feb 12, 2024
Threads
9
Messages
3,260
Reaction score
3,697
Location
Michigan
Vehicle(s)
21 F150 Platinum, 16 ATS4, 14 LTZ
Well the current joke is that Southwest wasn’t affected by this Cloudstrike debacle because their systems are still on Windows 3.1. :)
Actually, if I'm not mistaken, they still use paper tickets.
 

sigintel

Well-Known Member
Joined
Nov 24, 2015
Threads
4
Messages
585
Reaction score
51
Location
Republic of Texas
Vehicle(s)
2018 GT
Think its rumor since its not in the news, heard Delta actually had a plane stolen in all the confusion. Someone claiming to be a Delta pilot with instructions from corporate for a "repositioning" flight got past a ground hold somehow.
Plane MIA.
 

BrianJ77

Well-Known Member
Joined
Oct 11, 2022
Threads
14
Messages
944
Reaction score
1,051
Location
Georgia
Vehicle(s)
2024 Mustang GT, 1965 F100, 2010 F150
@DontHitMeSafetyYellow so glad you got home, and even in a really cool way! I barely missed that whole mess by a couple days. Agree with all that Delta dropped the ball where they are usually among the best. I've been a loyal Delta flier for about 12 years now. They definitely have not been perfect. I've had issues like all who fly frequently. That said, they have been the most reliable for me and my travel plans. I will say, though, the past week has made me look at American in a whole new light. Too bad Charlotte is 2 states away.
Sponsored

 
 








Top