smurfslayer
Well-Known Member
Back when I had my LL suit, factory buy backs of a voluntary basis ( that is, not court ordered ) were not just practically unheard of, it was not even a subject brought up. But in recent years - since the 20 teens, all the major manufacturers consider customer loyalty and potential repetitional harm pretty seriously. This is why I suggested engaging Ford CS. They qualify for a state Lemon law on the first try almost any time a hard part is broken - block, transmission, transfer case, etc. Lots of Raptor owners went through this awaiting parts ; on national back order.Lemon laws vary by state. My dad had an electrical issue several years ago, three tries and no fix. I brought up a lemon law conversation, he had one with the dealer and got a brand new car out of the deal with no push back other than a little pleading. So, like always, it depends.....on a lot of things. I wish the OP the best of luck.
Which apparently doesnât mean that it isnât anywhere to be found, it means that the parts guys have to go outside their regions and search to find - thereâs a term of art here that Iâm missing, but more than once Iâve seen a dealership employee suggest a search that lo and behold turned up a ânational backorderâ part at some dealership miles away. But, if the staff donât know how to search for these hard to get parts, youâre stuck waiting and the lemon law clock is ticking.
Ford CS has intervened several times to initiate a buy back over the last few years. Itâs cheaper for them in obvious cases, and cheaper for you the consumer. 20 years ago, they wouldnât have given a shĂŹt about the cost, their only concern was to prevail in the lemon lawsuit once it was filed. That means delay, obfuscate, delay, demand evidence, delay, get a deposition, delay, demand a repair attempt, delay, insist they have fixed the problem, and so on. Mine took 15 months file to victory. Plus, once I filed suit, every dealer visit was flagged, and held. No work would take place on the truck until a regional rep approved it, in person (my suit was not against Ford, FWIW). When they showed up, they would perform an inspection to check for abuse, neglect, modification or anything that could give them an out on the warranty. Once I had to wait 3 or 4 days just to get service done. Whereas if you go through the customer service team, they are trying to keep you as a potential customer, not bankrupt you or outlive you.
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