Fair warning Steeda so called premium clamps ...🙄

[JPGC_S650]

I did the H Pipe using the standard clamps, they failed within a day. Same song and dance from Steeda about they are good quality. No confidence in clampsand the pipe falling forward would be really bad so had it welded at local muffler shop. That money spent is better than any clamps IMHO

Did you contact Steeda about the issue? If not, you should have, even if you were not planning on waiting for a replacement or were just going to get the H-Pipe welded. This way, Steeda can document the failure and make it right....if it is their mistake. If folks are dissatisfied or having issues with items and do not report it, then how do they expect the vendor to know.

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[joshness]

Standard clamps are in, hope they hold up!

 

[Gojiras breath]

I did the H Pipe using the standard clamps, they failed within a day. Same song and dance from Steeda about they are good quality. No confidence in clampsand the pipe falling forward would be really bad so had it welded at local muffler shop. That money spent is better than any clamps IMHO

Liar! Lol. There's only been one complaint per TJ so it never happened.

 

[JDMontana]

Did you contact Steeda about the issue? If not, you should have, even if you were not planning on waiting for a replacement or were just going to get the H-Pipe welded. This way, Steeda can document the failure and make it right....if it is their mistake. If folks are dissatisfied or having issues with items and do not report it, then how do they expect the vendor to know.

Yes, if you read my reply Steeda siad lots of people use them without issue. So they claim there is nothing wrong with them. My results disagree

 

[Cauf E. Bean]

I'm probably a sucker for jumping into this discussion - but for what it's worth, I think @25Raptor made a post that I would definitely want someone in my community to share. I'll summarize what I read and why I thought it was useful:

• (OP): I bought an exhaust clamping product advertised as equal to or better than the traditional option in the box - I paid a premium for that product upgrade based on the salesperson from the company who manufactures these parts claiming these were better than the in-the-box option, and excellent as a welding alternative.
• The parts I received failed between installation and servicing, with significant and obvious design flaws that prevent these upgrade (i.e., additional $$$) parts from being able to perform as advertised. The material spec for the bolt design is under-rated for the torque load specified by the installation instructions found on the company's website. (after the fact) Discussions within this post identify that the bolt design to be used in conjunction with the clamp is not rated for this torque load, and does not use standard box-carriage design.
• I've provided pictures and a detailed explanation of how I installed them per the mfr's installation instructions.
• Based on this experience and the anger/frustration it has caused me - I do not recommend others to consider these upgraded clamps.
• (From discussions in thread after Original Post
• For my own situation I have ordered clamps from a leading national performance automotive company, which I will also have welded after installed.
• In addition to the failure of the upgraded part, an employee of the exhaust company reacting to my situation lacked any empathy (which was probably too much to hope for) nor technical assistance or an offer of alternative resolution to the stated issue, and my former opinion of this company has further diminished.
• I feel there are others in this community who might also find themselves being pitched these expensive clamp upgrades and I am hopeful that documenting my experience will help someone else avoid this unfortunate situation.

This seems exactly like the type of information a friend would share with another friend. This is a forum, not a commerce website, so the comments from the author are directly aligned with the type of information that should be and is shared here frequently on both 6g and 7g forums. From my viewpoint - if this isn't the type of 'buyer beware' information that one enthusiast shares with others, then what is the point of the forums: corporate heels and complaints about the GTD costing too much?

 

[smurfslayer]

I dont care either way about the post.

If that were true, you wouldn't be responding.

@Cauf E. Bean : I want you to be my publicist!

 

[JPGC_S650]

Yes, if you read my reply Steeda siad lots of people use them without issue. So they claim there is nothing wrong with them. My results disagree

Oh okay, I thought you were just referring to another response in the thread. My bad . I am just big on making sure that a company is given the chance to fix before going nuclear on them. If they mess it up, then, they get what they asked for.

 

[Gojiras breath]

If that were true, you wouldn't be responding.

I dont care that he made the post. The debate about whether he should have contacted Steeda first.
I am concerned how steeda responded. To simply say "sorry you're having problems,....." everything would be different. Its easy and changes the whole tone.

 

[smurfslayer]

I dont care that he made the post. The debate about whether he should have contacted Steeda first.
I am concerned how steeda responded. To simply say "sorry you're having problems,....." everything would be different. Its easy and changes the whole tone.

That's a fair point and it's obvious you have some level of customer service experience, be it from either side of the equation.

I will point out again what I said above - there's no response that's going to help a user whose keyboard is on fire.

I see your point though and don't mean to minimize it and agreed.

a basic, albeit sincere: 'Apologies this has happened, please reach out to me / us so that we can make this right' response does change the tone.

 

[kylesteeda]

This is Kyle with Steeda. @25Raptor send me a private message with your order number from steeda. I would like to apologize that you are having this issue. We stand behind our products and if there is ever a problem, we want to make sure it is corrected. Please reach out so we can get you taken care of!

 

[Gojiras breath]

That's a fair point and it's obvious you have some level of customer service experience, be it from either side of the equation.

I am not in this industry but have had as many as 52 people under me in a retail setting. Some of my best customers are loyal cause they had a problem and we corrected it. Let that sink in. It's a great opportunity to keep a customer and gain customers. Blow them off and the opposite happens. They don't buy and they tell others not to buy. More people complain than compliment.

 

[JDMontana]

Oh okay, I thought you were just referring to another response in the thread. My bad . I am just big on making sure that a company is given the chance to fix before going nuclear on them. If they mess it up, then, they get what they asked for.

Welded thier cheap clamps in place, best use for them

 

[DarkkMatter]

When I purchased my Steeda H-Pipe, I got 1 set of the premium clamps they offered as an option.
Took it to a reputable shop that does many resonator deletes a week...a Muffler shop.
The premium clamps were not sealing and therefore were leaking.

So I just had them weld it. I don't ever plan on removing it so np having it welded.

 

[LouG]

I dont care that he made the post. The debate about whether he should have contacted Steeda first.
I am concerned how steeda responded. To simply say "sorry you're having problems,....." everything would be different. Its easy and changes the whole tone.

To be fair, "I'm sorry you're having problems" sounds like typical corporate non speak.
Right up there with "I'm sorry you're offended".
Adressing people in plain English works better.

 

[Gojiras breath]

To be fair, "I'm sorry you're having problems" sounds like typical corporate non speak.
Right up there with "I'm sorry you're offended".
Adressing people in plain English works better.

It is testable on another forum. I would suspect that if the reply said:

I'm sorry you're having issues with the install. We are committed to resolving the issue and strive to exceed customers expectations. Please reach out to us at......

Canned garbitygoo but it shows concern and a want to help. My guess is the comments would be positive. "Stand up company". "Steeda always does right".

Will it satisfy everybody? Of course not. Should it be standard practice. Yes.

TJ would get a quick convo from me as i stated earlier. Nothing to fire a guy over. Just do better. Its not hard either. Thats the frustrating part.

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