First oil change dealer put wrong engine oil.

[Eli GT]

I think the S550 was 5w-20 but i can’t remember. Honestly it should be ok but i wouldn’t push it past 3k miles on the change with the meat these things make causing viscosity to fall faster. But if you want 5w-30 I’d call them and tell them to make it right and they should because the manual says 5w-30

My dealer in Murphy, NC did the same thing twice for my Ford Escape oil changes, put 5W-20 instead of the 5W-30 I requested. Both times it was late in the afternoon and the second time when I complained to the service manager they were willing to change it, but really don't trust them now. Went to another dealer for an oil change on my new F-150. Much better service and they have more experienced techs at Quick Lane which will also do other minor repairs.

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[Frogdog1]

Went to the dealer for an oil change and specifically asked for full synthetic 5W-30 since that’s what the service rep told me my car takes. Paid for it without issue, but when I reviewed the paperwork later, it says they used 5W-20 instead.

Now I’m wondering if 5W-20 is okay for my car or if I need to go back and demand they change it to the correct oil. Frustrated because I paid for the right oil, but they may have put something else in. Anyone know if 5W-20 could cause problems, or should I insist they fix it?

This thread is getting "long in the tooth" but if I asked for synthetic 5w-30 and that's NOT what they put in, they would be changing it ASAP, as simple as that. What dealers do is pump oil out of a bulk barrel of whatever they buy and that is your oil change no matter what you ask for......except for me. I want what I said I want and it's that simple.

This kind of shit is only one of the reasons I change my own oil. It's like ordering a red car and they said the blue one that came in is yours.......like hell!!

 

[robvas]

If I go to the dealer quick change I watch the guy take the big old measuring cup looking thing over to the 'wall of oil', which is a bunch of cardboard bulk packs in various weights, fill it with the oil they are using, then they come over to the car and dump it in

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