Draw your own conclusions... BORLA

[25Raptor]

Here's the facts:

A few days shy of 30 days ago I ordered what was being presented on Borla's web site as an H-Pipe, replacement for the stock resonator. We all know these X - H, whatever. Product showed as ready to purchase and ship (not cheap I might add)

Knowing Borla's rep I jumped in and purchased. Took my money instantly. Waited for shipping notification. Ten or so days NO notifications. Reached out to CS responded with "No Idea why it hasn't shipped" will look into it.

Got another CS response - "Oh - this is a new product we have never done an H-Pipe before- therefore, we don't have stock at the moment should ship within a few days".

So I was pissed they presented something as being in stock when it wasn't took my money and never gave an explanation that it would be delayed cause product wasn't in stock.

Waited "the few days" nothing showed on the item. Contacted CS again, guy ghosted me for a few more days, prompted him again, after a few days he answers: "So we never received the product from manufacturing therefore didn't ship gong to get an answer as to why" Ghosted me again for about another four days. I tracked him down and pushed him for an answer, after two more days of BS ghosting, finally got the REAL STORY ...

The design went to manufacturing, product showed up and they shipped to earlier than me orders, those people got their pipes and had fitment issues, (as in the pipes were not sized right at the outlet/inlet) whole shabang had to be redesigned and sent back to manufacturing in TN, and they haven't received the new units yet.

So the long and short of it is this:
Borla sold a product on their web site they didn't have, didn't test, and couldn't ship. Collected the money and held it for 30 days, without giving "THE REAL" explanation.

I cancelled the order and now have to wait for a CC refund which takes 5-10 business days putting a total of 40 days on the BS lying, chiseling experience from what is considered by some as one of the better exhaust manufacturing vendors in the US - how far we have fallen'...

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[25Raptor]

Additional info:

So after the BS with Borla I went with the Steeda and look at how this turned out I'm guessing this is just what's happening in this Country these days.

https://www.mustang7g.com/forums/threads/fair-warning-steeda-so-called-premium-clamps-🙄.172340/

 

[Zig]

Once bitten, twice shy. Welcome to the wild wild west, vendors round these parts have a tendency to rectify. .

 

[dmwphoto]

certainly unacceptable .
I find the stock active exhaust sound and performance to be quite good. I have no desire to mess with it with a side benefit of avoiding such headaches.

 

[Yamazuki]

Geezus....really? Again?

 

[tj@steeda]

Oh, Michael — it seems you’re still upset and focused on placing blame. As the thread shows, we made every effort to help and reached out directly, but you remain adamant about handling this in a way that isn’t productive.

Video coming soon to show everyone who is following that your claims & issues are unwarranted :/

TJ

 

[25Raptor]

Oh, Michael — it seems you’re still upset and focused on placing blame. As the thread shows, we made every effort to help and reached out directly, but you remain adamant about handling this in a way that isn’t productive.

Video coming soon to show everyone who is following that your claims & issues are unwarranted :/
TJ

When you went into the fishing hole it would seem you came up with the wrong fish

Nothing new to see here, you folks have been running propaganda videos for sometime. Good grief 🫣.

Who’s gonna watch seems all your Steeda_Sheep are fed up with the thread (but yet they keep posting )

 

[tj@steeda]

When you went into the fishing hole it would seem you came up with the wrong fish

Nothing new to see here, you folks have been running propaganda videos for sometime. Good grief 🫣.

Who’s gonna watch seems all your Steeda_Sheep are fed up with the thread (but yet they keep posting )

We’ll be in touch soon. …

 

[LouG]

We’ll be in touch soon. …

Jeez, if I was him, I'd be worried now.

 

[tj@steeda]

One of the advantages of operating a business in the United States is the ability to safeguard against unsubstantiated claims and false statements. That’s why we take these forums and other public platforms seriously, dedicating staff to review all claims ... whether they have merit or not.

Being from New Zealand, I encourage you to do some reading & searches on the subject - you won't be disappointed.

Best,

TJ

 

[LouG]

One of the advantages of operating a business in the United States is the ability to safeguard against unsubstantiated claims and false statements. That’s why we take these forums and other public platforms seriously, dedicating staff to review all claims ... whether they have merit or not.

Being from New Zealand, I encourage you to do some reading & searches on the subject - you won't be disappointed.

Best,

TJ

OK, I think you missed the banter part of my post. A joke in other words.
I've have had a business, and have done retail sales, I know about dealing with awkward people, and good ones.
I did really enjoy one job where the customer was always wrong though.

 

[25Raptor]

One of the advantages of operating a business in the United States is the ability to safeguard against unsubstantiated claims and false statements. That’s why we take these forums and other public platforms seriously, dedicating staff to review all claims ... whether they have merit or not.

Being from New Zealand, I encourage you to do some reading & searches on the subject - you won't be disappointed.

Best,

TJ

Well Timothy, how about some reviews by other people and if anyone cared to look up Steeda you would see a boatload of issues

https://www.yelp.com/biz/steeda-aut...fEd-GznaXVmYud0UmDg&utm_source=ishare#reviews

 

[25Raptor]

Jeez, if I was him, I'd be worried now.

We’ll be in touch soon. …

Sounds like a threat and it would seem another member see's it that way as well...

 

[Cz_Ziemniak]

In my experience, Steeda has been fine to work with.

Your exhaust clamp situation seems like a skill issue.

The type of dude to hit a grade 2 bolt with an impact and blame the hardware

 

[25Raptor]

I did not - as stated I used a torque wrench with the 55 ft lb setting Steeda recommended in their install guide - which actually was the issue. if you actually look at the thread they admitted the clamps were defective so pull your head out of your *** and read

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