Dealer can't order rear window

[CoolMonkey]

On my DH the rear window defroster is broken since October and my dealer says although they know the part number it's not possible to order it. I got my DH abut a year ago, it took them until December to install the correct spoiler but now I'm waiting for a rear window. Technically I never had the car in a perfect car since I received it.
It would be interesting to see if legally it's OK to sell us the car and not to have the spoiler and when some major part like a defroster is broken they are unable to replace it.

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[S650sunshine]

Try contact ford for a buy back.

 

[CoolMonkey]

I want to keep the car, I love it.

 

[S650sunshine]

So you still waiting for the replacement? Ford dealer can easily get it and install. Some dealers are more lazy than others.

 

[CoolMonkey]

Yup, still nothing.
I wonder if Ford still cares about European customers. Feels like everything is taking ages to get done. First Mustang but as much as I wanted it I'm not sure if I can stay a long time customer.
I love the car, no question but during the year since I have it, there wasn't a single day when the car had no outstanding issues or missing parts. So far I still don't have the car I paid for already.

 

[S650sunshine]

You have 2 options:

1) sell the car back to dealership.

2) work on it yourself or bring it to a shop.

 

[Gregs24]

Yup, still nothing.
I wonder if Ford still cares about European customers. Feels like everything is taking ages to get done. First Mustang but as much as I wanted it I'm not sure if I can stay a long time customer.
I love the car, no question but during the year since I have it, there wasn't a single day when the car had no outstanding issues or missing parts. So far I still don't have the car I paid for already.

Have you tried a glass company? In the UK dealers would never replace windows it would always be done by a glass company such as Autoglass (Carglass in Hungary)

 

[CoolMonkey]

It could be done, but the car is under warranty so I don't really want to spend money on it.

 

[Gregs24]

It could be done, but the car is under warranty so I don't really want to spend money on it.

Talk to Ford about it - it would be unheard of for a dealer in the UK to actually fit glass.

Carglass may be able to source it and Ford fit it?

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