Dark Horse and other s650 recall about black screen puts delivery hold for 5 months

[ZacaZ]

I am currently in the process of collecting my 2024 Mustang, and what the dealership is telling me is that instructions from Ford to the dealership may be sent by the end of November, and if you have the Ford app with your car set up on it, you'll get a notification the same time the dealer does.

I've also called Ford as well, and they also said the same thing, so I hope everything will be resolved soon and not actually take until next year to fix this.

I was supposed to get my car last Friday, and I was getting all my paperwork done, and all of a sudden, the process got put on hold cause this recall, which sucks, but I'm currently using a loaner car which they gave me, which is nice of the dealership.

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[smurfslayer]

here’s no doubt a driving reason why this is being taken so seriously:
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[bfets]

I am currently in the process of collecting my 2024 Mustang, and what the dealership is telling me is that instructions from Ford to the dealership may be sent by the end of November, and if you have the Ford app with your car set up on it, you'll get a notification the same time the dealer does.

I've also called Ford as well, and they also said the same thing, so I hope everything will be resolved soon and not actually take until next year to fix this.

I was supposed to get my car last Friday, and I was getting all my paperwork done, and all of a sudden, the process got put on hold cause this recall, which sucks, but I'm currently using a loaner car which they gave me, which is nice of the dealership.

We are in the same boat. I'm in Australia, and was going to pick up my car last week when it was all put on hold because of this recall. Super frustrating seeing I've been trying to get my hands on a Mustang for the last 3 years. It finally rocks up at my dealership and then 24C35 stops it from being delivered.
I really hope your dealership is correct and the fix comes sooner. Here they dont want to commit to anything apart from the generic Q1 2025 ETA Ford issued.

 

[ZacaZ]

We are in the same boat. I'm in Australia, and was going to pick up my car last week when it was all put on hold because of this recall. Super frustrating seeing I've been trying to get my hands on a Mustang for the last 3 years. It finally rocks up at my dealership and then 24C35 stops it from being delivered.
I really hope your dealership is correct and the fix comes sooner. Here they dont want to commit to anything apart from the generic Q1 2025 ETA Ford issued.

If I got the paperwork done a week earlier, I would be driving it right now, which is crazy. But it is what it is. We all gotta play the waiting game now.

However, I called Ford customer service cause I'm impatient, and they said the same as the dealership, so I'm hoping they aren't lying cause Imma get upset.

Also, The sales guy was sneaky and nice, so he let me download the app and set the car up so I'd get a notification when the car needed the update. I'll post if I get one.

 

[bfets]

If I got the paperwork done a week earlier, I would be driving it right now, which is crazy. But it is what it is. We all gotta play the waiting game now.

However, I called Ford customer service cause I'm impatient, and they said the same as the dealership, so I'm hoping they aren't lying cause Imma get upset.

Also, The sales guy was sneaky and nice, so he let me download the app and set the car up so I'd get a notification when the car needed the update. I'll post if I get one.

Awesome thanks mate. I would love to know if you hear anything more. At the moment it feels like having a loved one imprisoned with limited visiting rights . Would you believe I've been back to see the car 3 times already this week haha.

https://www.mustang7g.com/forums/threads/my-mustang-journey.164020/

 

[gtstang462002]

You may or may not be aware Ford has put a delivery hold on new Mustangs (Dark Horse, GT and Ecoboost) build between 10 May and 20th of August 2024 due to a recall related to screen going blank in Australia and possibly other parts of world.
I am not sure if there is any delivery hold in US or not. If you are in US please share the situation there. I have a vague information that about 7500 vehicles in US are affected by this recall.

• How many of you are affected by this and what actions have you taken so far.
• What is Ford doing about this in US, if you have any information please share?
• Are these vehicles being taken off the Road?
• Is there any hold on deliveries in US as well?
• Have you been contacted by your dealers or Ford in US about this recall and bring your vehicle in, if yes, how are they planning to fix it and what time frame have been provided to owners.?
• Are you still allowed to drive your vehicle in US if you are affected by this recall.?
• Any information will be greatly appreciated (thanks in advance)

We are just trying to find out some details about this issue, as to how bad it is and what is Ford doing to address in other parts of the world and how long it may take to fix it.

You can check online if your vehicle is affected.
This is the URL to check for US vehicles or you can simply google the link:
https://www.ford.com/support/recalls/

Below is the link for Australian and New Zealand vehicles:
Ford Owners Recall & Service Action Lookup | Ford Australia

Please note this is not dealers' fault and they are doing just what Ford told them. Dealers are not happy with this situation either because the sales staff doesn't get their commissions until the vehicle is delivered and it also costs dealers money when the vehicles are sitting in storage and not being delivered.

If you are not aware yet, the bulletin says that any car built during 10th of May and 20th of August are affected by this and they will sit in some storage ( in Australia) and will not be delivered until the end of 1st Quarter of 2025.

I know a lot of customers may be waiting for their GTs and Ecoboosts but Dark Horse owners are hit the most especially the export market because we waited about 26 months already to get our Dark Horses and now potentially another 5 months.
Vehicles will be parked in some kind of storage open or closed unknown, some owners are even told they will sit at the dock, which I do not think is possible but who knows what Ford is upto.

Our vehicles will be 8 months old by the time we get them and that is only if we get them by the end of Q1 2025. Ford as usual has bounced us back to dealers. Ford doesn't want to talk or provide any further details. No compensation can even close to the damage it will do to the vehicle when a vehicle sits for 8 months without maintenance in a proper controlled storage, especially they plan to leave them on docks.

The more i think about it the worse it gets and I believe majority of the other owners in this situation feel the same way as i have seen their comments on FB. I do not understand why there is no transparency in this situation. Unlike US we can't go and pick one from another dealer selling at MSRP because there was a limited allocation of only 1000 Dark Horses to Australia. So, if you cancel the dark Horse that is it, you can not get a Dark Horse.

I do not understand what we did to deserve such treatment from Ford after patiently waiting for 26 months. Not only we won't be able to drive our cars, but we will get a depreciated vehicle for a longer wait with several protentional warranty claims on it such as:

1) suspension (parked not driven)
2) rust issue (poor storage facility and exposure to elements - possibly even open roof and on the docks, close to ocean)
3) engine - (once again not started during this time or done any servicing)
4) tyres - (parked for 8 months exposed to elements they may go off)
5) Paint work (no maintenance and exposed to elements)
6) there is a potential of some of the other engine and mechanical parts that me affected by exposure to elements and not being maintained
7) MY 25 vehicles will already be on road before we get delivery of our My 24.5 vehicles
8) some of us have sold our existing vehicles to take delivery of Dark Horse
9) Some of us also made financial adjustments and arrangements to take delivery of Dark Horse
10) the value of this vehicle will be substantially depreciated knowing build in MAY - AUGUST 2024 and delivered/first registered in First Quarter or First half of 2025
11) last but not least and something that is not tangible, is the whole excitement of taking delivery of this vehicle is now lost because of Ford not handling it well. I can see my car but i can not take the delivery and drive it, which was the primary reason i booked this vehcile and not to make it sit in a sorage for additional 5 months.
26 months is a long long wait for a vehicle already but adding another 5 months to it only to receive an 8 months old vehicle is something I am not able to get my head around.

However there are vehicles that already got delivered which were built during this period and not being taken off the road. If the issue is not that critical then why is Ford putting a delivery hold on other vehicles.
It does not make sense. Cars being manufactured after these dates will be delivered before and very soon you will see MY25 vehicles being delivered before the cars currently put on hold.
Imagine waiting to get your car while cars manufactured after your car getting delivered and driven around after an already 26 months of wait.

And Ford doing nothing to communicate with the owners directly. We will really appreciate if anyone in US can share some information, so that we know what is going on what is expected since Ford is not giving us any information.

Below is the message we get when searching for recall on our vehicles.

Thanks in advance.

I am curious where you get the 26 month statement from? I ordered my Dark horse when the order banks opened up on 28 March 2023 and just took delivery of it a little over a week ago making it 20 months. Did the overseas order banks open before they did here in the US?

 

[Kaps]

Hi gstang462002,

I paid deposit in late August or early Sep 2022 as soon as the car was announced and we were told there are only 1000 cars allocated to Australia.
Then it was a long wait of ever changing dates. I have a VIN allocated which got changed to a completely different VIN again.
There was a limited windows opened here and if I haven’t placed order immediately, I would have missed out like hundreds if not thousands missed out on a Dark horse here.

 

[gtstang462002]

Hi gstang462002,

I paid deposit in late August or early Sep 2022 as soon as the car was announced and we were told there are only 1000 cars allocated to Australia.
Then it was a long wait of ever changing dates. I have a VIN allocated which got changed to a completely different VIN again.
There was a limited windows opened here and if I haven’t placed order immediately, I would have missed out like hundreds if not thousands missed out on a Dark horse here.

I get what you are saying and how it feels like 26 month for you, it seems to me like the dealer took your deposit to hold their allocation that they were forecasted to get. As far as I know the order banks never actually opened until the end of March in 2023. My dealer here in the US wouldn't even take my order until they opened up the order banks. A changed VIN to me seems like they changed the order on you at some point(just speculation here). Have you called Ford customer service. They seemed to be pretty helpful with getting the ball rolling for me with information as my dealer seemed pretty "blind" until I started telling them things about my build that they should have been telling me.

 

[OzzieRoss]

https://www.carexpert.com.au/car-ne...-forced-to-wait-even-longer-due-to-recall-fix

 

[OzzieRoss]

Things can get worse and they did for one customer having their Dark Horse stolen off the docks in Melbourne before it even reached the dealership

https://www.drive.com.au/news/ford-mustang-dark-horse-stolen-in-melbourne-before-delivery/

 

[ZacaZ]

Still no update sadly. The dealership sends me an update every week. The last thing he told me was when he looked up my recall compared to other Ford recalls it said mine is "pending" with no actual fix date. which he said is a good thing and he is still hoping that this will be fixed sometime this month but now me personally I think it's going to be what it says on the recall which is the first quarter of the new year

 

[Gregs24]

Still no update sadly. The dealership sends me an update every week. The last thing he told me was when he looked up my recall compared to other Ford recalls it said mine is "pending" with no actual fix date. which he said is a good thing and he is still hoping that this will be fixed sometime this month but now me personally I think it's going to be what it says on the recall which is the first quarter of the new year

Odd that your cars are held and yet European cars are fine. It may be that our European software is significantly different to your setup anyway? Plus I'm pretty sure our cars were held / returned to Flat Rock during the summer. My car was made late May but didn't leave FR until September. Some that had left were returned I think.

 

[ZacaZ]

Odd that your cars are held and yet European cars are fine. It may be that our European software is significantly different to your setup anyway? Plus I'm pretty sure our cars were held / returned to Flat Rock during the summer. My car was made late May but didn't leave FR until September. Some that had left were returned I think.

It's possible that your car was made before our cars were. The software is the same. Apparently, they used a different car part on the screen or something. I saw it in one of these forums.

I feel bad for the Aussies cause it's like 800 Mustangs that have the recall for that country alone. I think only a few hundred cars in Canada were recalled. sadly, mine is one of them. The like 7-8 other Mustangs in the lot at my dealership don't have that recall. I would swap to one of them, but I don't have an extra 30k for a Darkhorse like my mans @bfets lol

 

[bfets]

It's possible that your car was made before our cars were. The software is the same. Apparently, they used a different car part on the screen or something. I saw it in one of these forums.

I feel bad for the Aussies cause it's like 800 Mustangs that have the recall for that country alone. I think only a few hundred cars in Canada were recalled. sadly, mine is one of them. The like 7-8 other Mustangs in the lot at my dealership don't have that recall. I would swap to one of them, but I don't have an extra 30k for a Darkhorse like my mans @bfets lol

Lol , I wont say its 30k more. More like 20k, which I'll admit I don't like to think about right now seeing my baby is in storage awaiting this fix. The more I hear the more it sounds like the fix is only coming in January so that sucks. At least I'm getting the PPF and window tint done in the meantime so not all the time is lost.

 

[ZacaZ]

Maybe Santa will give us a software update for Christmas.

Also smart on the PPF & tint.

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