finny1981
New Member
- Joined
- Sep 20, 2023
- Threads
- 1
- Messages
- 3
- Reaction score
- 1
- Location
- Raleigh, NC
- Vehicle(s)
- 2019 Jeep Wrangler, 2022 Ford Mustang Ecoboost
- Thread starter
- #1
So I had contact with a salesman from our local dealership a few weeks ago when I expressed interest in ordering a GT. We talked on the phone on Saturday he asked me to email him my build sheet off the website and a copy of my license, I was prepared to put a deposit down, however before I even mentioned it he told me they would not need one. The following Monday I received the email from Ford acknowledging the order and on Tuesday I received the build order from my sales guy. Then received the email with a production date and VIN a couple days later.
Fast forward to last week (two and a half weeks after the order) I get a voicemail from my sales guy acting kind of odd and he said his sales manager wanted him to verify we wanted the yellow exterior with the red seats. I sent him an email showing that Ford had it correct with the yellow exterior and the emberglo seats. This is where things started to get weird…he then thanked me and replied back an hour or so later with “my sales manager says we need a $1,000 non refundable deposit since we do not sell many yellow cars and this one is very expensive.” I told him I’d be in Saturday to pay it. Well I go in Saturday and my sales guys looks shocked to see me and says he needs to go figure out how exactly to handle this. Next thing I know the sales manager comes over and very aggressively tells me to come to his office, he takes the deposit with no conversation at all and then gruffly says that my sales guy will handle it from here. When I asked where he is I was told he’s out there somewhere go find him yourself. I have never been treated so gruff when I was ordering something, it was like I somehow offended him by showing up to pay the deposit. Any ideas what happened here?
Fast forward to last week (two and a half weeks after the order) I get a voicemail from my sales guy acting kind of odd and he said his sales manager wanted him to verify we wanted the yellow exterior with the red seats. I sent him an email showing that Ford had it correct with the yellow exterior and the emberglo seats. This is where things started to get weird…he then thanked me and replied back an hour or so later with “my sales manager says we need a $1,000 non refundable deposit since we do not sell many yellow cars and this one is very expensive.” I told him I’d be in Saturday to pay it. Well I go in Saturday and my sales guys looks shocked to see me and says he needs to go figure out how exactly to handle this. Next thing I know the sales manager comes over and very aggressively tells me to come to his office, he takes the deposit with no conversation at all and then gruffly says that my sales guy will handle it from here. When I asked where he is I was told he’s out there somewhere go find him yourself. I have never been treated so gruff when I was ordering something, it was like I somehow offended him by showing up to pay the deposit. Any ideas what happened here?
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