You just have to understand these aren't phones. You don't just press a button and update to the latest and greatest.
If you want to get all sore over being told that, I can't help you. *shrug*
That, and many other things, are standard across many Ford vehicles for many years.
For those who many not know:
1. Press and immediately release the steering wheel voice command button and you're giving voice commands to the vehicle (Sync).
2. Press and HOLD (until the beep) the steering...