Am I Wrong For Being Salty Re: American Muscle

[flyingswall0w]

Bought a $2500 Borla Catback from them. A few hours after placing the order I was on the site and ordered the matching H pipe. Happened to see the VIP rewards link right after placing the order, like at the bottom of the confirmation page. Bought several things in the past but this is the first time I saw it. I called and asked them can I join and get the 5% rewards since I just saw this a few hours after purchase? He's like no. Well I joined anyway for the future and have already bought several more things. So today I figured I try again. Lady said there is a note attached to my file not to credit me the rewards for that purchase. I was like oh ok, gee thanks lol. I get they can't just let everyone join after the fact and get the rewards, but it's not like I called a year later. It was literally hours after placing the order, and I have bought alot of stuff in the past from them.

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[Hulkster]

That's BS. They should give you, a good customer, the discount. That sucks.

I know you like them but I would have told them to cancel my order $$$ and picked up the same stuff elsewhere. My 2 cents.

 

[Wiley Marmot]

To my mind it's always good business to encourage future business; especially from someone who's already been a good/repeat customer. Had it been me; i certainly would have given you the VIP Rewards.

 

[Schullz]

Bought a $2500 Borla Catback from them. A few hours after placing the order I was on the site and ordered the matching H pipe. Happened to see the VIP rewards link right after placing the order, like at the bottom of the confirmation page. Bought several things in the past but this is the first time I saw it. I called and asked them can I join and get the 5% rewards since I just saw this a few hours after purchase? He's like no. Well I joined anyway for the future and have already bought several more things. So today I figured I try again. Lady said there is a note attached to my file not to credit me the rewards for that purchase. I was like oh ok, gee thanks lol. I get they can't just let everyone join after the fact and get the rewards, but it's not like I called a year later. It was literally hours after placing the order, and I have bought alot of stuff in the past from them.

You're 100% justified. It’s wild that they’d rather lose a high-spending, loyal customer over a 5% reward credit on an order placed literally hours prior. The 'file note' is a slap in the face.

 

[Mr Hyde]

Unless i have to use AM i avoid them. Overpriced, and shit customer service.

 

[ausomtiger]

Unless i have to use AM i avoid them. Overpriced, and shit customer service.

shit customer service x 2

 

[BuckeyeBOSS]

My experience with AM has been good for almost everything. The exception has been a wheel/tire package for one of my older Mustangs that was an absolute nightmare of issue after issue.

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