Android Auto/Sync 4 Dropping phone calls

[P2]

I'm have an issue where it is either Android Auto or Sync 4's blue tooth connection dropping my phone calls. It happens at least once a day. There doesn't seem to be any rhyme or reason to it. Is anyone else experiencing the same thing?

Sponsored

 

[Ford Motor Company]

I'm have an issue where it is either Android Auto or Sync 4's blue tooth connection dropping my phone calls. It happens at least once a day. There doesn't seem to be any rhyme or reason to it. Is anyone else experiencing the same thing?

Good morning! I would be glad to help you out with these dropped Bluetooth call concerns if you'd like. Just shoot us a PM with your VIN and dealer name/location, and I'll get right on it. To send a private message, just click on our username and select "Start Conversation". Thank you!

 

[JimC]

I have a random issue when Android Auto is running where the phone suddenly will be connected but the sound is all garbled. I have to shut AA off to get a clear connection. It will run fine for awhile, then suddenly garbled static and noise. Callers get the same on their end as well.

 

[P2]

I have a random issue when Android Auto is running where the phone suddenly will be connected but the sound is all garbled. I have to shut AA off to get a clear connection. It will run fine for awhile, then suddenly garbled static and noise. Callers get the same on their end as well.

I also have that issue as well, except I haven't turned off AA yet.... seems I may have to uninstall it from my phone and turn it off in the car. Never had any issues like this with my 2015 GT or my 2020 GT.

 

[JimC]

I simply go to the "phone settings" and click the android auto icon to turn it off.

 

[TheShockMaster]

What helped was toggling the phone’s Bluetooth call settings and making sure the app had full permissions.

While testing, we also ran a few calls through a sip trunk provider, which made it easy to see if audio was stable.

Sponsored