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When you are ready - let us know - happy to help at [email protected] Best, TJ

We proudly supply Ford and many other companies in the aftermarket with parts - we are always holding ourselves to the highest standards. To characterize a weld that passed quality control prior to shipping as a 'crap' product is where I must take exception. Our reputation has been built on...

We readily accept responsibility; however, our established procedure is to be contacted first so matters can be addressed through the proper channels. When no direct contact is made and the forum becomes the first point of escalation, we are compelled to respond in order to protect our brand’s...

American-made products should never be viewed as inferior, nor grouped with imports manufactured under conditions far below U.S. standards. We adhere to rigorous ISO9001 requirements, ensuring that every product made in the United States meets the highest levels of quality and craftsmanship...

Go ahead & complain about China - these are produced in the USA.

We sell 1000s of these a year ... don't think a couple that get through our quality control process is reason to have a knee-jerk reaction.

I have sent this to our quality control team & tech team - please contact your sales professional. Thank you, TJ

We have quality control measures in place, with actual humans conducting the inspections. If a customer receives one & it's not satisfactory, we ask them to reach out to us via the proper channels. Best, TJ

Happy to help anyone with Steeda parts - you can always reach me at [email protected] - thanks for posting the thread!

From Scott -- It went faster - The computer simply figured it out. We now run a 3.73. Shoot me an email if you have anything specific you want to ask him & I will connect us! Best, TJ

Let me know if I can assist our Steeda Minimum Drop, Dual Rate & Progressive Springs are all solid upgrades & we have some great savings to be had! TJ

One of the advantages of operating a business in the United States is the ability to safeguard against unsubstantiated claims and false statements. That’s why we take these forums and other public platforms seriously, dedicating staff to review all claims ... whether they have merit or not...

We’ll be in touch soon. …

Oh, Michael — it seems you’re still upset and focused on placing blame. As the thread shows, we made every effort to help and reached out directly, but you remain adamant about handling this in a way that isn’t productive. Video coming soon to show everyone who is following that your claims &...

Right about what? That we asked a customer to contact us so we could actually help, instead of chasing an anonymous forum post? We’ve made repeated attempts to identify this person and asked several times for him to reach out so we can resolve the situation directly ... just like any responsible...

I would love to look into this for you - every email goes through our system & is assigned to multiple staff members - please send your email communication to [email protected] so that I can see where & what may have transpired. Thank you, TJ

JD, I believe there’s been a misunderstanding regarding the responses and feedback. While an issue developing with both the standard clamps or the HD clamps is highly unlikely, we acknowledge that issues can occur ... no company operates at 100% flawless execution ... we certainly strive to do...

Thank you for sharing your perspective. I understand your concerns regarding the tone and wording of my responses in this thread. You’re absolutely right, customer service is a top priority at Steeda & something I don't take lightly, having been with the company for 15 years. I can see you are...

This thread is getting more & more entertaining - the OP never called us, never reached out to us, still hasn't contacted us as of 9:00 p.m. EST - from what I am aware of. Yes, we stand behind our products 100% - never said The standard clamps work just fine - we offered the upgraded clamps...

You questioned our response, which we addressed. Everyone at Steeda has seen the thread details and photos. Given our high sales volume of both standard and heavy-duty clamps, it's highly improbable that widespread issues would go unreported, beyond this specific instance we are addressing...