None of our 2016 orders that have VINs have shown up in COTUS. I wouldn't expect it to show anytime soon. You will need to contact Ford Service or your dealer. COTUS is a BETA program so it isn't very reliable.
I don't know the details of X-Plan, but if a dealer did that to me, I would bring the car back get what money I put down back and never talk to that dealership again.